Welcome, we are FULLY BOOKED at this time. Not Hiring, Thanks. No Website Services Wanted. Spam is deleted and blocked. Clients.Condo,Commercial,Strata properties. Landscape,lawns,gardens,maintenance.

Experienced with the complexities of commercial, condo, strata contracts and property management.
Landscape Canada Certified Staff, Red Seal Journeypersons:Horticulturists, Arborists, IPM:solutions.

Residents, Strata Councils, Please Read our COMPANY POLICIES and contract information.
No job vacancies at the moment. Thank – you

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
www.TerraNovaLandscapingBC.PRO
www.TerraNovaLandscapingServices.net
www.DrNewEarth.com
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.
Note: we don’t use fb etc. But, do have 20 different fb pages in mothballs that you can still view.

spam and unsolicited e-mails will be deleted, unopened.
Note: NO WEBSITE, SEO, APP OR OTHER COMPUTER SERVICES WANTED. QUIT SPAMMING US.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

STRATA COUNCILS, Condos, Commercial Properties, Real Estate, We’re Fully Booked for this season. Thank-you.

CONSISTENT QUALITY LANDSCAPE SOLUTIONS
Landscape Maintenance Contracts Wanted – STRATA, CONDO, TOWNHOUSE + COMMERCIAL PROPERTY
Site Specific: Landscape Maintenance Packages and Services.

Lawn and Garden Maintenance Programs
Over 25 years experience. Servicing the challenging demographic of Large Strata and Commercial properties.
Member: BCLNA,CNLA,ISA. Landscape Canada Certified Staff and services.
BC/Canadian Landscape Standard. IPM Certified, Red Seal Journeyman Landscaper, Horticulturist, Arborist etc. on staff.

We earned our BBB A+ Rating with hard work, dedication and knowledge of our industry.

INFO@TerraNovaLandscapingServices.ca
See The Facebook for more client pictures, testimonials, information and insights.

There is a lot of great competition. We believe there’s enough work for every-one to make a living.
And wish our Brothers and Sisters in the business Great Prosperity and Happiness.

From one of our websites:
Welcome to TERRA NOVA Landscaping Services of BC. Specializing in Strata and Commercial Properties. We’ve grown to become one of the top companies in the region with our goal of providing the best quality landscape services around. www.kamloopsstratacare.com
With TERRA NOVA Landscaping Services on the job you can be assured that all of your (contracted) landscaping and property maintenance needs will be taken care of in a timely and professional manner. By one of the more experienced landscapers in the area.

When choosing a landscape contractor, you want a company you can trust and depend on. For over twenty-five years, TERRA NOVA Landscaping Services has built its’ reputation on providing Consistent Quality Landscaping Services and programs to over 250 strata and commercial landscapes. We’ve been consistently rated as one of the top professional landscaping companies in the Vancouver area. And have a BBB A+ rating.

At Terra Nova Landscaping Services,

We’re looking for a long term relationship with Your Landscape.

CONSISTENT QUALITY LANDSCAPE SOLUTIONS for over 25 years

BE THE ENVY OF YOUR NEIGHBOURHOOD with Terra Nova Landscaping Services Ltd.

Please contact us directly on our secure company website e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

Note: we don’t use “yelp” or other sales sites. Social media accounts (fb) are only for informational purposes
and are not monitored. Do Not communicate with us via social media, thanks.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

GRASS CUTTER BLUES

Grass Cutter Blues
Still cutting your own lawn? You could be pushing that old mower between 25 and 40 times a year.
That’s like devoting an entire work week every year to being a slave to your lawn.
Come spring, you might be one of the adventurous rare breeds who cleans, sharpens and tunes-up their machine?
For a fact, most home owners have never changed mower oil or sharpened their mower blades. That means,
your old pull start, may be environmentally unfriendly, decreasing your property value. Stressing and damaging your lawn.
Dirty emissions, sputtering, clogged, noisy pollution. Clouds of burning oil and wasted gas. Leaking and staining your lawns, walkways and driveway.
Dull and Damaged Blades and wobbly wheels are really slowing you down. Hurting your lawn’s health and appearance. Creating lawn stress and the potential for disease and insect damage.

Our commercial lawn mowers each average 40 hours of lawn care service “per week.”

We’re pro-active in preventing down-time and other potential problems on our client’s properties.
WE WANT TO HELP INCREASE PROPERTY VALUE through proper horticultural practices.

All of our Mowers and lawn and garden equipment are Kept ” Clean, Sharp and Sterilized.” Professionally Maintained.
Clean sharp mower blades won’t tear and stress your lawns. They won’t spread lawn diseases. Daily blade changes give us a true Clean Cut.
That will add to your lawn’s VIVID OUTSTANDING CURB APPEAL
We change blades and clean our lawn machines every day.
Once a week, our ergonomic small engine repair shop changes oil, cleans filters and lubricates transmissions and
all other moving parts.
We keep all of our landscaping equipment in top notch condition.

Time is money. Spend your time enjoying life.
Contact us: at info@TerraNovaLandscapingServices.ca, for Quality Landscape Maintenance, Designs, Installations and Consulting services. Leave the yard work to us

We Are on FB too: TerraNovaLandscapingServices.
20 year BBB A+ rating. Member of BC Landscape Nursery Association
Landscape Canada Certified Staff.
two five zero-263-twenty,sixty.

Note: we’re always looking for New Strata and Commercial Maintenance accounts
www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

keywords: Strata, commercial, real estate, strata council, property manager, Kamloops, Thompson Okanagan, KAS, grass, cut, grass,lawn cut, garden, weeds, noxious weed, flowers, plants, trees, landscape plans, retaining wall, sprinkler, arborist report, consulting, consultant, technical report, hard and soft landscape,design, installation, maintenance. doctor new earth dawt com, terra nova landscaping services dawt ca. on the web. Nw, LMS, CHOA, European Chafer Control and Repair Certified PRO :

Posted in Dr New Earth Today | Leave a comment

Lawn Repair, insect damage Control. Government Licensed.

GOT EUROPEAN CHAFER BEETLES? Landscape pest and diseases?
TERRA NOVA: landscape Canada Certified PRO

I’ve removed the proprietary blog post on What To Do to Control European Chafer’s.
It was being copied by other landscapers and used without permission.

I’m also laughing my head off at all the people on facebook trying to come off as professional lawn care people.
NO ! The lawns DON’T like acidic soil. Quit telling people that. hahahaha

If you have an infestation, Terra Nova Landscaping is trained and certified (Government licensed)
to repair damage. And Control the larvae.

CONSISTENT QUALITY LANDSCAPE SOLUTIONS. TERRA NOVA. Let us get your lawns and gardens healthy.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

Posted in Terra Nova Landscaping Services- Dr. New Earth | Tagged , , , , , , , , , , , , , | Leave a comment

Read Me: COMPANY POLICIES www.TerraNovaLandscapingBC.com, www.KamloopsStrataCare.com

TERRA NOVA LANDSCAPING SERVICES LTD (1996)

CONTRACT ADDENDUM ‘B’ COMPANY POLICIES-This is agreed to as part of your contract.

It’s recommended that this page be shared with all Strata Properties. Post in Common Area.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, ALL RESIDENTS ARE REQUIRED TO REMOVE:
DOG WASTE, Furniture, Hoses, Toys and other items from their lawns and gardens
Terra Nova employees do not REMOVE ITEMS FROM LAWNS

Landscape Contractor is not responsible for damage to items left in our service areas.
DOG WASTE MUST BE CLEANED UP OR WE MAY NOT CUT THE OFFENDING AREA!
REGULAR SERVICE CHARGES WILL STILL BE LEVIED FOR SKIPPED YARDS.
PROBLEM YARDS WILL BE REPORTED
(Long grass is extra wear and tear on the equipment, animal feces rots equipment, no-one wants to work soiled!)

- Modifications to your landscape by any: Thing, Person, Company, Act of God, etc., which creates a greater
workload or cost, above that agreed to in this contract, will be included as extra billing.
- All Invoices are due upon receipt.
- Clients: Contact the Terra Nova Landscaping Office, before undertaking any projects or exterior services.
- One Council member and the Property Manager shall be appointed contact persons for the Landscaper.
- Residents: Do Not perform any tasks, work or Landscape changes on common property. You could breach
contracts, or depreciate property value, curb appeal, or create a greater work load than agreed to.
- Waste from “private backyards” or other areas not included in this contract will not be removed
- All work order changes go through the Terra Nova Landscaping Services Office.
- Terra Nova landscapers, gardeners and sub-contractors take direction from their on-site Supervisor only.
- WorkSafeBC rules/regulations, BC/Canadian Landscape Standard, Codes of Ethics enforced on all sites..
- Terra Nova Landscaping Services Ltd., is an equal opportunity employer -

Please Respect our employees right to privacy. Do Not Take pictures and post them on social media.

*Disclaimer*“We can make your property shine, Increased property value, Consistent Quality Landscape Solutions” and others, are advertising slogans and are relevant to the extent of and particulars of each maintenance, installation, design or consulting program and or contract. And are directly related to the amount of investment by the contractee. You will notice a great improvement. Thank-you for choosing Terra Nova

Council Representative and Property Manager: PLEASE SIGN AND DATE the CONTRACT PAGE.
This includes all information found on your Addendums A and B and C.
Return Signed Contract to Terra Nova Landscaping Services, Annually and Prior to commencement of services
Change work orders must be in writing and approved by the Terra Nova Landscaping office.
See contract specifics for payment terms. Thank-you

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

Canadian Landscape Standard. info/link www.TerraNovaLandscapingBC.com, www.KamloopsStrataCare.com

www.TerraNovaLandscapingBC.com, has always used the B.C. Landscape Standard as the benchmark to achieve goals on all of its client’s properties. This is the same standard used by the BC Society of Landscape Architects to design landscapes. It ensures consistency and professionalism from consulting and design, through installation and maintenance. Regulating design criteria, maintenance levels, installation procedures, plant selection, soil depths and much more.
Our B.C. Standards were used as the template for the new Canadian Landscape Standard (CLS).
Recognized by the Government of Canada. The standard has also been incorporated into the Red Seal Occupational Standards for Landscape Horticulture. (Terra Nova has Red Seal Journeypersons, Landscape Canada Certified Horticulturists, Landscapers, Designers and isa Arborists on staff.
The Public Services and Procurement Ministry has determined the Canadian Landscape Standard reflects what they have long aspired to do in the conceptualization and realization of landscape projects across Canada.
They are conducting a further review of their policy, with CNLA (Canadian Nursery and Landscape Association) working with the Deputy General to further the discussion related to living green infrastructure and the CLS.
The Canadian Council of Directors of Apprenticeship (CCDA) held Red Seal Occupational Standards (RSOS) workshops in Ottawa this January 2017, with the result that the CLS are now incorporated into the Red Seal Occupational Standards for Landscape Horticulture. (note: I was the 9th Red Seal Journeyperson Landscape-Horticulturist approved in Canada and challenged the exam.)
Congratulations to all the people in BC and across Canada who worked diligently to have the BC Standard nationalized, and integrated into these important documents and programs. Particular thanks go to:
•Christene LeVatte, CNLA Past President, Nova Scotia
•Phil Paxton, CNLA 1st Vice, Alberta
•Jeff Foley, BCLNA Past President. Hey I went to landscape school with his Dad, Peter (Para Space Landscaping)
•Plus numerous others. Thank-you to every-one involved.
Many years ago I worked on the BC Landscape Standard 6th edition. This was the predecessor of the New, Canadian Landscape Standard. Unfortunately, Volunteering with the Landscape Association took too much time away from running my business.

Note: Terra Nova Landscaping is qualified to sponsor Apprentice training through the ITA of BC. Industry Training Authority.

Links: https://www.csla-aapc.ca/standard

https://bclna.com/bclna-resource/canadian-landscape-standards/

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.
https://www.yelp.ca/biz/terra-nova-landscaping-kelowna-2 (please don’t communicate via yelp, use our e-mail. Thanks)

https://www.yelp.ca/biz/terra-nova-landscaping-kamloops-2

Find us on thefacebook, @Terra Nova Landscaping Services Ltd. and Kamloops Strata Care.
Visit our BLOG www.TerraNovaLandscapingServices.ca
e-mail us via our websites. (spam, unsolicited mail, secret code attachments etc. will be deleted unopened)

Note: we advertise on many sites. Communication is controlled and manipulated by advertisers ie:yelp,google,facebook. Please use our secure company e-mail.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Tagged , , | Leave a comment

B.C. Strata Property Act >>>FREE COPY @www.TerraNovaLandscapingBC.com,www.KamloopsStrataCare.com

http://www.bclaws.ca/Recon/document/ID/freeside/98043_00

Please cut and paste this into your search engine.
Our hyper link for this blog page is on the blink.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

TESTIMONIALS: STRATA CLIENTS, PROPERTY MANAGERS

*People are talking about how good our property looks
and how our grass has come back to life.
Thank you for your efforts.
You really are very good at what you do.
Doug H.
Creekside Strata
Port Moody, BC

*We would like to take this chance to pass on that we are very happy
with your hard work and
the level of service that you are providing.
Carol C, Property Manager

*Your company and crew has done an excellent job to date and we wish you every success with your company in the future.
Ray D, Strata Council Chairman

*Hi, I am not sure if you had any other owners give you feedback about the weed situation, but our yard looks amazing. There are no more weeds and the grass is completely lush and health. Could you pass this off to the landscaper? Thanks, Christine (unit 48)
Note: This was a new site for us. Weeds were controlled using non-toxic (IPM) methods.

*I would like to take this opportunity to say that in the short time TERRA NOVA Landscaping has taken over the Cobalt Sky landscaping contract, the quality of the workmanship has improved greatly.
On several occasions I have had the opportunity to witness the work of David Payne and I must say that I am greatly impressed with this mans work.
The pruning of our shrubs and the raking of the leaves at our unit has been first class.

If this is an example of what is to come from TERRA NOVA landscaping then we have a winner!
Would you please pass this along to our committee . All too often they get negative comments from the residence, how ever in this case I would like to congratulate our committee for finding a landscaper who seems to genuinely know what horticultural is all about. Great work.
Al M. Strata Resident
www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

spam and unsolicited e-mails will be deleted, unopened.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Tagged | Leave a comment

WELCOME New and Old CLIENTS. Who we are.

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages. Monthly billing, Annual contracts.
Site specific landscape maintenance program for your property.
Quality Maintenance, Installation, Designs,Consulting.
Office hours 9 am – 5 pm Monday to Friday.
E-mail : Info@terranovalandscapingservices.ca,
When you contact us we will do a phone interview. Send us your phone number and the best time to contact you for a brief interview. We’ll need your strata number and your position on council. Thanks.
We have great people on staff: : RED SEAL Journeyman Landscape Horticulturist, Landscape Canada Certified Horticulturists with specialties in lawns and gardens, Turf Care, Ornamental Plant Health Care, Trees, fertilizing,Organic Turf manager. non-toxic pest control, IPM, EUROPEAN CHAFERS (control and repairs), Landscaping. ISA Arborist, , Landscape Canada Certified Horticultural Technicians, Certified Residential Landscape Technicians.. Certified/Worksafe/ISA/TRAQ- Hazard Tree Risk Assessor, Government Licensed Landscape General and Industial Site/Noxious weed Pesticide Applicators. Canadian Construction Industry Safety Certified, first-aid/safety supervisors.

IPM/PHC Certified Pro : We use integrated pest management and plant health care techniques. (pest and disease control) Prefering the non-toxic approach for correcting problems that are stressing your landscape. We can include a non-toxic eco-friendly weed and pest control program in your contract ie: beneficial insects, Safers insecticidal soap, fertilizers for nutrient deficiency, midges, non-toxic weed control spray programs, over-seeding lawns etc.

All employees are trained for their tasks. WCB/WorkSafeBC registered.
We carry $3 million in liability insurance.
Terra Nova is an active member of: BC Landscape and Nursery Association, Canadian Nursery Landscape Association, International Society of Arboriculturists, Affiliated with: Western Canada Turfgrass Association, PLANET-The LandCare Network. And CHOA. B.C. Condominium Home owners association.
Membership keeps us informed with the latest information on landscaping and tree care. As well, our employees must constantly upgrade their knowledge of the industry in order to keep their Certified Status intact.
As company owner, I have many international industry qualifications. A published author and consultant of tree care, lawns, gardens and landscaping. Featured on the weather Network, when I find time, I blog and answer landscape related questions as Dr New Earth on many industry sites.

OUR GOAL IS TO HELP INCREASE YOUR PROPERTIES VALUE
THROUGH HEALTHY ECO-FRIENDLY LANDSCAPING PRACTICES.*

It’s Company Policy to document accurate work records. Our tools are kept clean, sharp, and sterilized.

Besides having a large number of commercial mowers. Trimmers, edgers, blowers, and hand held vacuums, we also use walk behind turf vacuums, extra long reaching hedge saws (up to 18 feet if required) and ride on mowers for our larger clients. Our Trucks and trailers are better equipped than most seen on the road today.

We use two way radios and cell phones to communicate when warranted by property size.

Although we maintain many smaller stratas, our average site size is 5 acres/1 hectare.

*** SIGNED CONTRACTS MUST BE RETURNED Annually and Prior to service commencement***

Visit our BLOG, Strata Living information via one of our web domains:

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Spam an unsolicited e-mails will be deleted, unopened. Thank-you

Facebook info: https://www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189

Thank your for your time.
D. Payne President

*This is to be considered one of our slogans, and is dependent on the amount of investment made by the contractee, as well as other factors that may be out of our control or scope of contracted services.

IMPORTANT INFORMATION. PLEASE READ THE FOLLOWING POLICIES:
It’s recommended that this page be shared with all Strata Properties. Post in Common Area.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, ALL RESIDENTS ARE REQUIRED TO REMOVE:
DOG WASTE, Furniture, Hoses, Toys and other items from their lawns and gardens.
Terra Nova employees do not REMOVE ITEMS FROM LAWNS

Landscape Contractor is not responsible for damage to items left in our service areas.
DOG WASTE MUST BE CLEANED UP OR WE MAY NOT CUT THE OFFENDING AREA!
REGULAR SERVICE CHARGES WILL STILL BE LEVIED FOR SKIPPED YARDS.
PROBLEM YARDS WILL BE REPORTED
(Long grass is extra wear and tear on the equipment, animal feces rots equipment, no-one wants to work soiled!)

- Modifications to your landscape by any: Thing, Person, Company, Act of God, etc., which creates a greater
workload or cost, above that agreed to in this contract, will be included as extra billing.
- All Invoices are due upon receipt.
- Clients: Contact the Terra Nova Landscaping Office, before undertaking any projects or exterior services.
- One Council member and the Property Manager shall be appointed contact persons for the Landscaper.
- Residents: Do Not perform any tasks, work or Landscape changes on common property. You could breach
contracts, or depreciate property value, curb appeal, or create a greater work load than agreed to.
- Waste from “private backyards” or other areas not included in this contract will not be removed
- All work order changes go through the Terra Nova Landscaping Services Office.
- Terra Nova landscapers, gardeners and sub-contractors take direction from their on-site Supervisor only.
- WorkSafeBC rules/regulations, BC/Canadian Landscape Standard, Codes of Ethics enforced on all sites..
– Terra Nova Landscaping Services Ltd., is an equal opportunity employer -

Please Respect our employees right to privacy. Do Not Take pictures and post them on social media.

*Disclaimer*“We can make your property shine, Increased property value, Consistent Quality Landscape Solutions” and others, are advertising slogans and are relevant to the extent of and particulars of each maintenance, installation, design or consulting program and or contract. And are directly related to the amount of investment by the contractee. You will notice a great improvement. Thank-you for choosing Terra Nova

Council Representative and Property Manager: PLEASE SIGN AND DATE the CONTRACT PAGE.
This includes Addendums A and B and C, if applicable.
Return Signed Contract to Terra Nova Landscaping Services, Annually and Prior to commencement of services

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Again, SPAM is illegal in Canada. Spam and unsolicited e-mails will be deleted. Unopened. Thank-you

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

Find Us FAST @www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189/?ref=bookmarks

Accepting new 2020 Clients. www.TerraNovaLandscapingBC.com: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages, Quality Maintenance, Installation, Designs, Consulting.
blog at www.LAWNSITE.COM. As ” Dr. New Earth ” owner of www.DrNewEarth.com.
Visit OUR BLOG via>
www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Other places I blog: The University of BC Botanical Garden site

Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Burnaby Continuing Education hired me to teach Landscape Business Practices.
And I’ve been a National Landscape Certification Judge with the BCLNA/CNLA,
BC Landscape Nursery Association/Canadian National Landscape Association.

My writing contributions have been published in The CHOA Journal, (http://www.choa.bc.ca).
The Weather Network: segments and interviews on landscaping, lawns,gardens. Basic pruning techniques for home-owners.
As well, I’ve been interviewed on local radio stations and community channels.

Currently though, a lot of my time is spent on fb. Where Terra Nova Landscaping has a number of business pages. ie:

https://www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189/?ref=bookmarks

https://www.David-Payne-of-Terra-Nova-Landscaping-lawns-and-gardens-1053277741434010

https://www.facebook.com/Quality-Strata-Landscaping-Services-168721230194433/

https://www.facebook.com/Kamloops-Strata-Care-1841181199445277/

https://www.facebook.com/David-Payne-Horticulture-Lawnsn-Gardens-1657878677784511/

https://www.facebook.com/Port-Coquitlam-Lawn-and-Garden-Terra-Nova-Landscaping-399079200188362/

https://www.facebook.com/Doctor-New-Earth-225047430915707/?ref=bookmarks

https://www.facebook.com/Kamloops-lawns-550401345157591/

New page at Terra Nova Landscaping-Kelowna.

There’s a bogus company from Alberta that ‘s been using our name illegally in Kelowna.

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages
Quality Maintenance, Installation, Designs,Consulting.

The facebook addresses will have to be copied and pasted into your search bar.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Final Note: Spam e-mails deleted unopened. Do not solicit services.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Tagged | Leave a comment

Prepare Your Home for Winter. Due Diligence for any time of year.

*Safety first. The batteries in smoke and carbon monoxide detectors should be replaced annually with the devices being tested regularly. To clean dust from a device, open the cover and gently vacuum. It is important to check that the devices have not expired. To find out how old your devices are and their expiration date, simply look on the back of the device where the date of manufacture is marked. The typical lifespan of a smoke alarm is 10 years from the date of manufacture (not the date of purchase) however some models may last as little as 5 years. More information regarding smoke and carbon monoxide detectors can be found here.
*Get rid of the dust and debris. Clean your furnace vents and baseboard heaters with a vacuum to ensure the best airflow. If you have baseboard heaters, ensure furniture does not block them and heat can circulate in the room. Dryer vents also require cleaning on a regular basis to prevent lint build up which is a serious fire hazard. You may opt to have your furnace and dryer vents cleaned by a professional.
*Turn on the heat. Before the temperature dips, you’ll want to ensure your heating is working. If you have hydronic baseboard heaters, you may need to check with your Property Manager as to when the building’s boilers will be turned on. *If you have a furnace, Fall is great time to have your it professionally inspected and serviced. If you have a furnace, check your air filter. It is recommended that they are changed every 3 months however certain factors (like having furry pets) can result in the need to change them more often. If you don’t have one already, Fall is great time to upgrade your thermostat to a programmable version. Many Provincial and Municipal governments in Canada are offering incentives to make your home more energy efficient such as upgrading to a programmable thermostat.
*Deal with any drafts. If you have a door on the exterior of the property, check that all the weather stripping is in place including the door sweep if applicable. Make sure your windows and doors close completely.
*Start the fireplace. Just like your traditional heating system, it is important your fireplace is inspected and serviced by a professional. Where applicable, chimney cleaning is recommended at least once year but may be needed more frequently depending on your usage of the fireplace.
*Change the direction of your ceiling fan. In colder months, the fan direction should be counter clockwise so that it forces warmer air down into the room.
*Turn off the outside water. The line to your exterior water spigot can be damaged or cause flooding if water becomes frozen within the line. The water should be shut off from the valve inside your home (typically in the basement) with excess water being drained from the spigot outside before it is closed. It may also be beneficial to inspect water shut offs, faucets and other plumbing throughout your home for leaks or drips that require repair. A leaky faucet that drips at the rate of one drip per second can waste more than 3,000 gallons per year!

Addressing these issues in Fall before the temperature dips below freezing can save you the time and money involved with emergency repairs.

We hope you enjoy the season!

Thank-you to the author: Deborah Knott (Gateway PM).

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

NO RESUME’S at the moment. Thanks.

We aren’t taking resume’s or hiring right now. Thanks. We wish you Best of Luck in Life.

Also, we’re receiving a lot of scams pretending to be resume’s.
Or pretending to be some-one enquiring about an estimate.
Once opened they release a virus.

If this continues, we may resort to the old fashioned “snail mail” as the only way we’ll accept resume’s in the future.
And may only accept telephone calls as a means of contact for estimates.
The world can be a sad place.
Stay Happy.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

POST NO SPAM. No website help needed

WE DO NOT WANT ANY COMPUTER OR WEBSITE SERVICES.
Quit spamming our sites. No business is conducted with foreign companies or website services.
E-mails will be deleted, unopened.

ਅਸੀਂ ਕੋਈ ਕੰਪਿਊਟਰ ਜਾਂ ਵੈਬਸਾਈਟ ਨਹੀਂ ਚਾਹੁੰਦੇ ਸੀਜ਼ ਐਂਡ ਡੈੱਸਟ ਕੋਈ ਵੀ ਕਦੇ ਤੁਹਾਡੇ ਸਪੈਮ ਦਾ ਜਵਾਬ ਨਹੀਂ ਦੇਵੇਗਾ.

Posted in Dr New Earth Today, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

NO SOLICITING OF ANY KIND ACCEPTED HERE!

DO NOT WASTE OUR TIME BY SENDING UNSOLICITED OFFERS TO THIS WEBSITE. THEY WILL NOT BE ANSWERED.
e-mails with attachments that require codes to open will be deleted.

note: We will Never do business with out of country or off shore web service providers, advertisers etc.

ਇੱਥੇ ਸਵੀਕਾਰ ਕੀਤੇ ਗਏ ਕਿਸੇ ਵੀ ਕਿਸਮ ਦੀ ਕੋਈ ਅਪੀਲ ਨਹੀਂ!
没有任何形式的接受在这里接受!
यहां स्वीकार किए गए किसी भी प्रकार की कोई व्यवस्था नहीं!
沒有任何形式的接受在這裡接受!

Posted in Dr New Earth Today, Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

We Are TERRA NOVA LANDSCAPING LTD. of BC. Don’t accept Alberta imposters.

Incorporated and Established inBC 1996, Terra Nova Landscaping. FULL SERVICE LANDSCAPE CONTRACTOR. Canadian landscape Industry certified Horticulturists ISA Arborists, Red Seal Journeypersons (CLT)(CLP)(CLT)(RLT)(ISA) (ITA)

Note: we are not affiliated with the bogus company from Alberta, operating illegally in and around Kelowna. Shame on them.

WorkSafeBC Hazard Tree Assesor, TRAQ.
Allan Block Certified retaining wall installer…
Rain-bird sprinkler certified. IIABC

BC Government Certified
IPM-Integrated Pest Management
PHC-Plant Health Care ( ISA tree health care techniques)
with all lawn and garden maintenance programs.

We have an organic turf manager on staff.
Non-toxic pest and disease control.
Beneficial insects.

Governement Licensed Pesticide applicators:
Landscape General, also
Noxious Weeds / Industrial Vegetation,
IPM.

Arborist Reports prepared
Tree and landscape consulting services
Landscape Designs
Hard and Soft landscape installations.
Sprinkler system maintenance, programming.

BC Landscape Nursery Association-BCLNA,
CNLA-Canadian Nursery Landscape Association, ISA-International Society of Arborists, CHOA-condominium home owners association of BC and WCTA-Western Canada Turfgrass Association..

BC-Canadian Landscape Standard
Fully insured, WCB compliant, Industry references.

Search TerraNovaLandscapingServices.ca for our website Have a great Day.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

We’re FULLY BOOKED for 2020. Thank-you Not hiring.

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages
Quality Maintenance, Installation, Designs, Consulting.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

Welcome to www.TerraNovaLandscapingBC.com

Welcome to www.TERRANOVALandscapingBC.com Specializing in Strata and Commercial Properties.
We’re excited to offer our Consistent Quality Landscape Maintenance, Designs, Installations and Consulting services to the Kamloops area.
With TERRA NOVA Landscaping Services on the job you can be assured that all of your landscaping and property maintenance needs will be taken care of in a timely and professional manner. By one of the more experienced landscapers in the area.

When choosing a landscape contractor, you want a company you can trust and depend on. Since 1996 TERRA NOVA Landscaping Services has built its’ reputation on providing Consistent Quality Landscaping Services and programs to over 250 strata and commercial landscapes. We’ve been consistently rated as one of the top professional landscaping companies in your area. BBB A+ rating. We are now servicing Kamloops to be closer to family.

We’re looking for a long term relationship with Your Landscape.

Call us First for an Estimate Today

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Tagged , | Leave a comment

NOTICE TO RESIDENTS see below. Note:spam,unsolicited e-mails,attachments will be deleted unopened.

Hello,
Company Policies and contract info: One council member is appointed landscape liason
We love dogs but may decide not to work in your yard if you won’t Clean up- Dog Waste by 8am on service days.
The same rule applies to keeping common areas, lawns and gardens free of obstructions, hoses, furniture, toys etc by 8am.
Terra Nova Landscaping and our employees reserve the right to exclude problem areas. Without reduction in fees.
- Residents are not to undertake any landscaping, gardening, pruning etc. or lawn care tasks or fertilizing, contracted to Terra Nova Landscaping.
- Private Yard Waste and/or residential refuse removal is not included in the scope of this contract.
- Non strata plants (ie: planters on balconies) and private lawns and patios are the responsibility of the owners.
- Modifications and/or damages to landscape by any: one, thing, company or Act of God, creating a greater workload or cost to TNL above agreed to in our contract, will be included as “ extra billing” to the contractee.
- Before undertaking any projects effecting the landscape. Clients, Strata Councils, residents, other contractors etc. shall consult with this independent landscape contractor
- Messes, damage, obstructions created by others, including other contractors, shall be cleaned up properly by them or we may include clean-up in extra billing to the contractee.We work hard and fast. under tight time constraints and a budget while landscaping your property.
-Stopping crews + equipment, then removing safety gear to talk or answer a question is inefficient and costs us.
-Also, please respect our employees right to privacy. Do Not Post pictures of them on social media.

- Your property manager will be notified of extra-ordinary problems. Thank-you for helping Terra Nova Landscaping Services keep on budget and do a better job.
work records are documented for every client property. Tools kept clean, sharp, and sterilized. Better equipped landscape trucks and trailers.
WorkSafeBC rules, professional Codes of Ethics followed at all times. Although we maintain many smaller landscapes, our average site size is 3.5 acres/1 hectare.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, all RESIDENTS ARE REQUIRED TO REMOVE: DOG WASTE, Furniture, Hoses, Toys, pools, planters etc. and other obstructions from lawns, gardens, and common areas.
Sorry, but Terra Nova employees cannot REMOVE the above items. Problem areas will be avoided and reported. Landscape Contractor is not responsible for remediation or damage to items left in our service areas.
Questions: Contact your Property Manager. Or, safely approach our on-site supervisor. Thanks.

www.TerraNovaLandscapingBC.com,
www.KamloopsStrataCare.com,
www.KamloopsLawns.com,
www.TerraNovaLandscapingServices.ca,
Please contact us directly on our secure company website and e-mail
Communication via social media and other advertising sites is not recommended.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

No Social Media for us. TerraNovaLandscapingBC.com…BBB A+ rating.

Terra Nova Landscaping BC decided long ago to stop using social media. Facebook, LinkedIn and other sites have not been updated in a very very long time. The return on investment was poor. Clients should contact us through our website.
Thank-you. No Sales Calls or e- mail spam. (it’s deleted unread)
Sorry for the removal of the phone numbers. Company Information is mined and exploited continually. Very frustrating.

Terra Nova Landscaping has maintained a BBB A Plus rating for over 25 years.

Yelp is garbage. Their ” TOP TEN ” lists of local landscapers are ” Paid ” spots. (see my rant about them in this blog)
Yelp is difficult to deal with. It’s impossible to update information or fix problems on company pages.
Yet, it’s Too easy for fraudulent reviews to be posted.
Terra Nova Landscaping no longer uses yelp, but remains on their site.

Real CUSTOMER REVIEWS for Terra Nova Landscaping of BC can be found on fb and our website.

Update: it appears that the gonzo company from Alberta using our company name in the Kelowna area has stopped
doing so. They were reported to the BC Government and local bylaw enforcement.

We still have inactive fb pages for Kamloops and Kelowna (and lower mainland) that you can view. Be sure that it is us and not a gonzo name stealer you are dealing with.

Thanks.

August 15, 2021

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

Strata council ordered by B.C. court to release list of all owners to one of its members

Do you know the names of your neighbours and do they know yours? A B.C. condo owner went to court to force his strata council to hand over a list of names of all other strata lot owners in his development, after the council refused his request.

A civil resolution tribunal member agreed with the owner. Citing B.C. law, it ordered the strata to compile the list and provide it to the owner, over council’s protestations of privacy and safety concerns, including worries the list could be used for criminal purposes.

“The strata has provided no valid justification for its refusal,” ruled Chad McCarthy.

Ken Johnson several times last year requested an “owner contact list” that he is entitled to under B.C.’s Strata Property Act.

The strata refused, saying he “didn’t provide an adequate reason” and it had concerns about disclosing strata lot owners’ personal information, which includes names, strata lot and mailing addresses, and information on parking stalls, storage lockers and unit entitlements.

The strata passed a motion last summer confirming its refusal to provide Johnson with the list and at a December hearing with Johnson said it wouldn’t release the list to anyone.

But section 35 of the Strata Property Act sets out a strata’s obligation to “create and retain certain records” and section 36 says “on receiving a request from a strata lot owner, properly authorized tenant, or other person authorized by an owner or authorized tenant, the strata must make available” such a list, McCarthy wrote.

The strata had owner information in individual owners files but not in a separate list and it wanted Johnson to bear the cost of compiling it.

The strata also argued disclosing owner contact information could harm those “who have experienced abusive relationships or who have sensitive jobs, such as policing.” It also said it had concerns the list “could be used for criminal purposes.” The strata also noted the information was publicly available elsewhere, such as in the land titles office.

The strata said “disclosure of the list was not in the best interests of the ‘community’” and some owners wanted their names left off.

The tribunal noted the strata had a “statutory obligation” to have an owner contact list under the law and the strata was therefore in violation of the Act. He also said no one had the right to be excluded and an owner doesn’t have to provide a reason for wanting the list nor does an owner “need to demonstrate that his request is in the best interests of anyone.”

“Nothing before me demonstrates that the strata has a valid basis for refusing Mr. Johnson’s owner contact list request,” wrote McCarthy. He noted B.C.’s privacy laws allows for such a list.

He ordered the strata to comply within 21 days and to pay Johnson’s $225 in tribunal fees.

Neither party could be reached for comment.

This article is from the Vancouver Sun. July 2021 (also, find my story in these blog files about Gang Leader Jonathon Bacon owning/living in one of our strata complexes at the top of the mountain in Port Moody prior to his murder…)

Posted in News for Strata/Condo owners | Leave a comment

Different Classes of Persons on Council (not pertaining to Caste -Terra Nova)

Our strata corporation proposed a new bylaw at our recent annual meeting that will permit other classes of people to be elected to the strata council. It does not define what this means, and at our information meeting, the council basically suggested it could be any other type of person who might fill our needs such as an accountant, an engineer or realtor that would be working with us on projects. Our manager has advised this is a common bylaw being adopted by strata corporations. Is this correct? As owners who pay the cost of the operations of our strata corporation, could you please explain how these classes of persons would be elected and how they could contribute to our operations for special projects and avoid being in a conflict of interest if they are also to provide us professional services? Our owners ultimately defeated the proposed bylaw subject to better definitions of who these people could be elected and under what circumstances. Ian & Margo H.

Dear Ian & Margo: There are a small number of strata corporations who have adopted a bylaw that permits other classes of persons to be elected to council; however, clearly understand the implications of such a bylaw as certain classes of persons may have no interest in a strata lot or the consequences associated with their appointments. The provisions of the Strata Property Act automatically qualify an owner who is the person registered on title, a tenant who has been granted the owner’s rights and a corporate representative of a strata lot registered to a company, to be elected or appointed to council. All these persons have some sort of interest or assignment to the owner of the strata lots. This includes both residential and commercial/non-residential strata lots. Other classes of persons who are not defined, may have no interest, except their personal benefits and could place your strata corporation in a precarious position. There may also be limitations on directors and officer’s liability insurance coverage if your strata corporation has a significant exposure to liability or the appointees have history of criminal records or litigation.
While other classes of persons may not be appropriate for some types of strata corporations, this may be an ideal solution for other types of operations that require a much higher level of activity and involvement beyond the normal scope of a volunteer. An amendment we encounter is a spouse of an owner who is not on title or a family member with the written consent of an owner. For a variety of taxation or professional reasons not all spouses are registered on title, and family members in retirement communities may be helpful in filling in the additional spaces often vacant on strata councils. These persons may bring a higher level of professional support to the strata councils; however, strata corporations should avoid electing or appointing individuals if the candidate or their companies are providing any type of professional or compensated services to the strata corporation. If you need to evaluate whether there could be a conflict of interest, there probably is. It is critical your owners retain control of your strata corporation. Consider a bylaw that clearly defines who the other classes of persons may be and limits other classes of persons ensuring the majority of council are still owners, assigned tenants or corporate representatives. Consult a lawyer experienced in strata legislation to develop the bylaw for your consideration and don’t pirate bylaws from another strata corporation. What works for them may create a significant liability for your community.
Tony Gioventu, Executive Director CHOA

Posted in News for Strata/Condo owners | Leave a comment

How Do We Count Proxy Votes Separately at a Meeting?

What happens when owners get to a general meeting and the proxy votes have already been counted and the outcome of each resolution is already known? At our annual meeting last week, the property manager pointed out to everyone that the proxy votes for the annual budget, the approval of a contingency expense for roofing had already passed because so many proxy votes were issued in advance of the meeting. If that is true, what’s the point of having a meeting? Why wouldn’t we simply just send in ballots and save the cost and time? This does seem to seriously undermine the rights of owners though because we weren’t allowed to propose amendments to the new rule on bicycle storage or the proposed budget, even though the Act permits the budget to be amended. As owners we are concerned our rights are being manipulated to prevent a fair voting and decision-making process. Claire W.

Dear Claire: The practice of pre-counting and reporting ballots is not permitted under the Strata Property Act as those votes are not yet counted and valid. There is no provision for absentee or written ballots and voting. This ensures strata owners either in person or by proxy are represented as registered eligible voters at meetings, are issued a voting card status in some electronic format, and their votes are counted and calculated representing their instructions. The definitions of the Act for majority and 3/4 votes requires that only those votes that have been passed for or against a resolution “at the time the vote is taken” and who have not abstained from voting are counted. When the vote is called, the chairperson will first determine in accordance with the bylaws how the vote is conducted, and then call for all those votes in favour, and then any votes opposed. This is the total number that is used to calculate whether the resolution has passed or not. Abstentions or persons who have not voted are not votes opposed, they are simply votes that have not been cast or counted. If proxies have been issued or assigned, they must identify who the proxy holder is representing those votes, and that person is registered like everyone other eligible voter and identified by the number of proxies and/or votes they are representing. It is important either in advance of the meeting or at the time of the registration proxy holders provide a copy of the proxies they have been assigned to the registrar who can verify they are a valid proxy, maintain a record for the strata corporation, and provide that information to the chairperson who in turns certifies the proxies and eligible voters when the meeting is called to order. Proxies may have restrictions imposed on them by owners, which is a privilege of the proxy holder not the strata corporation. In addition to the proxies, the Chairperson will need to be aware of any restrictions, however the voting instructions are irrelevant at this time as they only apply once the vote is taken, while many owners leave discretion to the proxy holder. Electronic meetings require more attention to detail to enable access to voting for all registered eligible voters, often because there are multiple access methods to the meeting. A scrutineer appointed by majority vote at the meeting enables the voting to be conducted, calculated, and reported to the chairperson, and the registrar of the meeting who signed in the eligible voters is often the best person to fulfill this task as they have access to the registration list and the eligible voters. Whatever platform is used, one key element to remember is the strata corporation must still identify who is voting at the time the vote is taken and this can be performed by calling the roll of registered voters, using a poll showing the virtual voting cards, or some other method permitted in the bylaws to verify accuracy. The requirement for electronic meetings did not discharge the obligation of strata corporations to comply with their bylaws, the Standard Bylaws or provisions of the Act. Owners may still propose amendments to majority vote resolutions, including the annual budget at an AGM prior to voting on the final resolutions, and the majority of owners control the proceedings at the meeting. Remember a principle of procedures at general meetings for strata corporations. “Matters are decided at a general meeting by a majority vote unless a different voting threshold is required”.
Tony Gioventu, Executive Director CHOA

Posted in News for Strata/Condo owners | Leave a comment

Owner/Occupant Education is Critical

We had a dreaded flood in our building caused by a defective washing machine where the pump switch failed to turn off. The tenant had started a load of laundry and left to get groceries. By the time she had returned we had to access the unit to turn the water off and 5 units below were damaged. She was genuinely apologetic and did not realize the risk. We have also experienced an owner 8 years ago running the tub, falling asleep and wash cloth plugging the overflow until several neighbours woke the owner by pounding on the door and getting the water turned off. No doubt this is going to affect our insurance renewal come November as the emergency response and damages to drywall and flooring of each unit will likely exceed our deductible. As owners and council members in a small high rise we have vigilantly implemented our deprecation report and contributed a significant amount to our contingency fund for planned renewals. We have no pending major upgrades until 2027 but occupant behaviour is destroying our insurance rating. If we have a substantial increase in our insurance because of this incident, are the remainder of the owners in a position to sue to the owner of this strata lot because our insurance rating is harmed? Barry M.

Dear Barry: Owner and tenant education on managing and reducing the risk of claims is one of the most valuable actions for strata corporations. An annual checklist outlining the responsibility of occupants will greatly reduce errors that result in claims. While most actions are common sense, it is all too easy for residents to become complacent about daily use and function, and we routinely need reminders of our responsibilities. Appliance failures, water overflows from toilets, tubs and sinks, home grown alterations and upgrades to taps and faucets, are frequent cause of claims. Ultimately the owner of a strata lot is responsible for the actions of their occupants, tenants and guests. In this scenario, in addition to the failure of the defective washing machine, the failure to remain within the strata lot while the appliance was operating was the fault of the tenant. Your strata corporation is permitted under the Strata Property Act and your bylaws to seek recovery of the $100,000 deductible if a claim is filed. Occupants should never leave a strata lot if there is an appliance or fixtures in use, but we all do at some point and everyone pays the price when the failure is imminent. Running water, washing machines, dishwashers and dryers, should never be left unattended. Had the tenant been home, the water could have easily been turned off avoiding the disruption to 5 other owners and the insurable loss.
In a 2011 BC Provincial court decision, the owner was found responsible for the $25,000 deductible relating to an overflowing toilet. The eventual cause was flushing the toilet and leaving the unit before the system had cleared, resulting in a continuously flooding toilet bowl. The court found it is an owner’s responsibility to ensure that each time after flushing, the waste cleared properly from the bowl. The owner was in a position to monitor their proper working condition and to ensure on each use that nothing prevented the toilet bowl from emptying and nothing caused it to overflow. The owner owed a duty to the Strata Corporation and his neighbours to monitor the functioning of his toilet after each flush. Ironically, the amount of time to undertake such monitoring would be consistent with the amount of time it takes to wash one’s hands after using the bathroom. Lisa Mackie, a Vancouver lawyer who deals with strata insurers and liabilities, advises strata councils to closely review their bylaws to confirm they have sufficient language to pursue these novel claims. According to Lisa, “While the Strata Property Act opens the door for strata corporations to sue an owner for the deductible portion of an insurance claim if the owner is responsible for the loss or damage that gave rise to the claim, there is no automatic window of opportunity to recover increased premiums or damages that result from compromised insurance coverage. While there may be circumstances which support such a claim, it is also important to remember that a “win” in Court does not necessarily translate into actual winnings.” For those communities struggling with repeat offenders, Lisa suggests that there is likely more value in exploring other remedies the Strata Property Act has to offer, such as an eviction or forced sale.”
Tony Gioventu, Executive Director CHOA

Posted in News for Strata/Condo owners | Leave a comment

Bundling Resolutions

Our recent Annual General Meeting held electronically had 17 resolutions on the agenda for upgrades and repairs to our buildings. Our meeting dragged on for almost 5 hours and in the end every resolution passed. There were 4 special levies and 13 majority vote resolutions to approve items recommended in our depreciation report. The notice package and resolutions were written by our strata manager and other than the president the remainder of council did not have a chance to approve or review the content or agenda. By time we reached the election of council after 4 hours, more than half of the voters had left the meeting, and we barely managed to elect a new council. Several owners asked why we did not bundle the resolutions to make this quicker and the manager advised they had to be separate. Is there an easier method of addressing these types of resolutions to reduce the impact on our owners? Darla D.

Dear Darla: There is no requirement to separate resolutions for expenses either by majority vote or 3/4 vote for a special levy. If a strata corporation is expecting challenges with approving a resolution it may be helpful to separate those specific resolutions to avoid the failure of the remainder. The resolutions and business on th e agenda are approved at a council meeting by majority vote of council unless the council by majority vote had delegated that authority to a specific council member such as the president. Either way those decisions are recorded in the minutes of the meetings. Also of importance is the writing of the resolutions. Under the Legal Professions Act in BC, the writing of resolutions or bylaws for a corporation or association and charging a fee, is a practice of law. While strata corporations often pressure their managers to write the resolutions to avoid the costs, when there is conflict from a defective resolution, everyone pays. Majority vote resolutions that approve repairs, maintenance, and renewals as part of the depreciation report recommendations may easily be itemized into a single resolution; however, the specific allocated funds and scope of work for each item should still be detailed within the resolution to ensure the council has the authority to proceed with the work and spend the funds. Special levies are often addressed separately as they result in unanticipated higher costs, detailed projects that require a higher level of detail and accountability, and the possible result of collections from owners who fail to pay their special levies. Your special levies for the recommended upgrades were low and with all four in one resolution, the total for the largest unit would have been only $705. On checking your management service agreement, there is a $10 per unit per levy fee being charged, which in your strata corporation totals a $4,800 cost that could have been reduced to $1,200 with a single resolution. At a recent strata meeting I attended, a strata corporation with over 300 units passed a single resolution for their planned depreciation resolutions by majority vote for a total of $1.8 million dollars. The resolution was detailed to match the depreciation report and it took 10 minutes to approve the resolution. Their meeting was completed in 45 minutes, including annual budget and council elections.
None of us want higher strata fees, but it is much more economical to contribute higher amounts in the reserve funds each year than wait for special levies. Special levies are simply deferred strata fees because our communities are not implementing and reviewing our depreciation reports effectively, but they are often the last resort of a deferred maintenance program. From experience and case studies we know deferred maintenance and repairs result in unpredictable costs of 30-50% higher causing break downs, higher insurance costs as the frequency of claims increase, emergency repairs which are significantly costlier and often do not resolve the root causes, and disruption to the use and enjoyment of common property and strata lots.
A scheduled council meeting to discuss and approve your agenda and resolutions prior to notice being issued is a valuable exercise to avoid many of these pitfalls. Strata councils are not a singular person. They are a collective of elected voting owners who determine the scope of business and administration for your community and the enforcement of the bylaws and rules of the strata corporation.
Tony Gioventu, Executive Director CHOA

Posted in News for Strata/Condo owners | Leave a comment

Who Decides if an Owner Should Pay the Deductible?

Three years ago, my washing machine hose ruptured causing a flood in my unit and the two units below me. It was managed well by the strata insurance provider without any delays and as expected I was responsible for the deductible, which at the time was $5,000. Six months ago, one of our council members had renovation done to her suite and her contractor punctured a water line resulting in damages to 5 units, and an insurance deductible of $25,000; however, the strata council have paid the deductible out of the contingency fund and the newly elected strata council has discovered there was no effort to make the owner responsible as a result of her contractor causing the loss. This has raised a question we cannot find an answer. The Strata Property Act says the strata corporation may recover the deductible if the owner is responsible for the claim. So, we are a bit unclear on what “responsible” means, but more critically, how do strata councils apply this obligation to pay the deductible fairly against all owners, whether they are on council or not? Carla D.

Dear Carla: When there is a claim on the insurance policy of the strata corporation, the deductible portion is a common expense of the corporation. All owners pay either through the funds of the strata corporation from the contingency fund, operating fund or a special levy that may be issued by council as it does not require a 3/4 vote of the owners in this one circumstance. The requirement ensures the strata corporation repairs are conducted and the deductible is paid to the insurers. If an owner is responsible for the claim, the strata council then decides to send a notice of claim to the owner. In most situations the owner’s homer insurance provider will cover the cost of the deductible. The value of the deductible pressured by the recent dramatic increases in deductible rates, will often determine whether homeowners have sufficient insurance coverage or have purchased insurance, but that is purely for their protection, and has no affect whether they are responsible. If the owner refuses to pay the claim personally or through their insurance provider, the strata council then decides on a collection proceeding. An application to the Civil Resolution Tribunal is sufficient to obtain a decision ordering the payment of the deductible. The decision may then be registered against the strata lot until the owner pays or the strata corporation seeks an enforcement order for payment. This part of the process is generally handled by your lawyer acting for the strata corporation. The best method of evaluating responsibility, is in understanding your responsibilities as a strata lot owner for the maintenance and repairs of your strata lot, any of your appliances and fixtures in the strata lot, those services that are part of your strata lot and not common property, the actions of your occupants, tenants, guests and in this case, contractors hired by the owner. For example, except for your personal property and improvements to your strata lot, if a common property pipe or common property building system fails, the claim is a common expense of the corporation and an owner is not responsible for the deductible. The decision of a strata council to proceed with collection is in most cases a bylaw enforcement issue. Your strata corporation has a registered bylaw that clearly states if an owner is responsible for the claim the strata corporation must recover the amount of the deductible from the owner. Insurance bylaws are common, and I would recommend strata corporations consider bylaws to address damages and insurance deductibles. The clarity and authority defined in the bylaws sets a common standard for strata councils and provides authority and support when a strata corporation is making an application to the CRT or the courts to recover costs. Your strata council has not reviewed your bylaws and have not applied the bylaws fairly. A council member who has an incident that results in an insurance claim where they may be responsible for the deductible, must not participate in the bylaw enforcement process. They would have a direct interest in the outcome of the decision and be in conflict of interest.
Tony Gioventu, Executive Director CHOA

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Tenants Altering a Strata Lot

I own a townhouse unit in Surrey that I have been renting out for the past 15 years with a reliable tenant. I conducted routine inspections, and all seemed well until the tenant gave me notice 2 months ago. I did a final inspection to the unit and discovered the tenant had installed walls in the basement creating several rooms that do not meet code. Strangely enough the strata council had given the tenant permission to make the alterations. The removal of the walls and finishing is not a significant expense, but it raises an issue with our strata council and property manager. Is a tenant eligible to make improvements to a strata lot without the consent of the owner? The property manager told us this is common, but it seems unfair that a tenant can alter a strata lot without the consent of the owner? Danny R.

Dear Danny: Altering a strata lot or common property is a condition that is regulated under the Standard Bylaws of the Strata Property Act and any bylaw amendments properly adopted by your strata corporation. The Standard Bylaws and almost every other set of bylaw amendments I have seen, including yours, requires the written application by an owner of a strata lot for permission for alterations and the written approval of the strata corporation. There is no provision in the bylaws for a tenant to make an application as the owner has the interest in the strata lot and the strata council did not comply with the requirements of the bylaws to approve the request from the owner. I often see these types of errors occur simply because strata council members do not each have a set of the strata corporation bylaws and the bylaws are not reviewed at a council meeting prior to any decisions being made. Like any owner or tenants, strata councils have the same duty to comply with the provisions of the bylaws.
A variable that is often not acknowledged by strata councils and managers is the impact of the bylaws on non-residential/commercial strata lots. Owners who lease their units may have entered lease hold contracts that permit alterations or lease hold improvements by the tenants. This may have also granted the tenant the right to apply to the strata corporation for permission to alter the strata lot; however, the owner of the strata lot will always be liable for the actions and consequences of their tenants. The best practice whenever there is an application to alter a strata lot is first confirm the person you are dealing with is a registered owner. Family members are often assumed to be owners without verifying the title of the property. When you receive an application for an alteration that is from a tenant, whether residential or non-residential, confirm with the owner this application is endorsed or approved by the owner, and the owner has consented to the application. Copy all communications regarding an application for an alteration to the applicant and the owner of the strata lot. Require that any alteration agreements or conditions must be agreed to in writing by the owner, not the tenant. Follow your bylaws. If the bylaw requires an owner to make the application, insist on written confirmation by the owner and that they will be responsible for any cost relating to any part or condition of the alteration.
Tony Gioventu, Executive Director CHOA

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Is it an Operating or Reserve Allocation?

We live in the Okanagan and our strata corporation is located on a higher elevation. Naturally, we have snow frequently. Up until December of 2020, our strata corporation have contracted a snow removal service for our roads and walkways for owner safety and access. Our strata council, attempting to save money, decided to terminate the snow removal service and purchase a tractor with blower for $7,500 from our budget line item which is only identified as snow removal service contract. The owners did not have an opportunity to vote on this decision, and it is questionable by time we pay for additional operations costs this will ever save us any costs, and we will always be dependent on a council member or owner within our strata corporation to clear the snow. Is a strata council permitted to reallocate the funds approved by owner to other items or costs? Bill CT.

Dear Bill: The strata council is bound to the limitations of the approved budget. They do not have the authority to reallocate funds and would require a special general meeting and approval of the owners. The annual operating budget is for those events that occur at least once a year or more frequently. This includes utilities, insurance, maintenance costs, professional services, management services, scheduled inspection and maintenance of building components, security costs, and general operational costs. The definitions of the allocations are also critical in the annual budget, along with the frequency within the budget cycle. The contingency reserve fund is for those items that are expensed less than once a year and relate to depreciated items for major maintenance that occurs less than once a year or renewals and repairs that occur less than once per year. The exceptions to these expenses are emergencies and insurance deductibles which may be expended from either the operating fund or the contingency reserve fund. A principle of the Strata Property Act that is often misunderstood and confused is how the funds are expensed and approved when a corporation is conducting major purchases of assets. Whether it is a new snow blower, pool table for the rec room, newly installed exterior lighting systems, a new security locking system, additional security cameras, or lobby furniture, the Act requires a 3/4 vote for the purchase of any assets over $1,000, unless the bylaws have been amended. The purchase of the tractor is also an asset of the corporation and to be include in future depreciation reports. This is unlikely to occur if the amount is expended through the operating fund and not tracked as depreciated item on future reports. In a recent decision of the Civil Resolution Tribunal under strata plan EPS 2744, the strata corporation expended almost $4,000 from their operating budget on rekeying (sic) their common areas. While the security upgrade may have been necessary, the corporation had sufficient time to add this expense to a general meeting agenda and it was deemed not to be part of the operating budget as an annual expense. The strata corporation have been ordered to hold a General Meeting to approve this expense from the contingency fund by 3/4 vote.
While everyone can appreciate the attempt to provide increased service and reduced costs for the owners, the introduction of the tractor and snow blower now requires a storage area, has increased liability for the strata corporation, and will require a resident or employee to safely operate the equipment and be available throughout the winter season. In the case of assets purchases over $1,000, always convene a general meeting for the owners’ approval before you buy.
Tony Gioventu, Executive Director CHOA

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Year End Financial Report

How do we get the year end financial report from our strata corporation? Our fiscal year ends on October 31, and we normally have our general meeting in November to approve the budget for the next year. Our property manager told us with the extensions because of the emergency orders, the strata corporation has an additional 60 days to hold the annual meeting and to provide reports and information. One of the council members has indicated the strata council are significantly over budget for 2020, but no one will give us a copy of the financials and our meeting must be held by the end of February. Clarence W.

Dear Clarence: In May of 2020, the provincial cabinet approved a regulation under the Strata Property Act that extends the requirement for the period of general meetings to be held, by an additional 60 days, when a state of emergency for the province or a local region is declared. Even after our current state of emergency is cancelled, this Regulation will remain for any subsequent events as it automatically comes into effect when a state of emergency arises.

Regulation 17.23(1) In this section, “declaration of a state of emergency” and “declaration of a state of local emergency” have the same meaning as in section 1 (1) of the Emergency Program Act.(2) If a declaration of a state of emergency or a declaration of a state of local emergency is in effect where the land in a strata plan is located and at any time during the period of one month that ends on the last day on which a general meeting of the strata corporation must be held under any of the following provisions of the Act, the meeting may be held up to 2 months after the last day on which the meeting must be held under the provision:(a) section 16 (1) first annual general meeting to be held by owner developer;(b) section 40 (2) annual general meeting;(c) section 43 (3) special general meeting called by voters (by petition);(d) section 43 (3.1) special general meeting to consider winding-up resolution;(e) section 51 (6) [special general meeting to reconsider resolution passed by 3/4 vote];(f) section 159 (1) general meeting to decide not to repair or replace damaged property;(g) section 230 annual general meeting after deposit of subsequent phase.
The extension to hold meetings in prescribed time periods does not apply to the requirement to complete and provide documents such as financial reports or other provisions of the Act or Regulations. Within 8 weeks after the end of its fiscal year, the strata corporation must prepare a financial statement updated to the end of the fiscal year. This requirement was not altered by the emergency orders or regulations. The financial statement for the current and previous years is a document the strata corporation must maintain, and an owner is entitled to a copy of this document. It must be provided within 14 days of the request. The financial statement will also establish the balances for the annual tax return of each strata corporation. With so many orders and changes to notice periods, it is easy to understand how confusion was created around this document as it is connected to the financial reports and notices for annual general meetings. All recent changes to the legislation and emergency orders are posted to the CHOA web site under the Covid 19 banner. www.choa.bc.ca
Tony Gioventu, Executive Director CHOA

Note from Terra Nova…..I envision some property managers reading this and scrambling to finally be compliant.

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