NOTICE TO RESIDENTS

Company Policies and contract info:
We work hard and fast. under tight time constraints and a budget while landscaping your property.
Stopping crews + equipment, then removing safety gear to talk or answer a question is inefficient and costs us.
One council member is appointed landscaping contact person.

We love dogs but may decide not to work in your yard if you won’t Clean up- Dog Waste by 8am on service days.
The same rule applies to keeping common areas, lawns and gardens free of obstructions, hoses, furniture, toys etc by 8am.
Terra Nova Landscaping and our employees reserve the right to exclude problem areas. Without reduction in fees.
- Residents are not to undertake any landscaping, gardening, pruning etc. or lawn care tasks or fertilizing, contracted to Terra Nova Landscaping.
- Private Yard Waste and/or residential refuse removal is not included in the scope of this contract.
- Non strata plants (ie: planters on balconies) and private lawns and patios are the responsibility of the owners.
- Modifications and/or damages to landscape by any: one, thing, company or Act of God, creating a greater workload or cost to TNL above agreed to in our contract, will be included as “ extra billing” to the contractee.
- Before undertaking any projects effecting the landscape. Clients, Strata Councils, residents, other contractors etc. shall consult with this independent landscape contractor
- Messes, damage, obstructions created by others, including other contractors, shall be cleaned up properly by them or we may include clean-up in extra billing to the contractee.
- Your property manager will be notified of extra-ordinary problems. Thank-you for helping Terra Nova Landscaping Services keep on budget and do a better job.
work records are documented for every client property. Tools kept clean, sharp, and sterilized. Better equipped landscape trucks and trailers.
WorkSafeBC rules, professional Codes of Ethics followed at all times. Although we maintain many smaller landscapes, our average site size is 3.5 acres/1 hectare.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, all RESIDENTS ARE REQUIRED TO REMOVE: DOG WASTE, Furniture, Hoses, Toys and other obstructions from lawns, gardens, and common areas.
Sorry, but Terra Nova employees cannot REMOVE the above items. Problem areas will be avoided and reported. Landscape Contractor is not responsible for damage to items left in our service areas.
Questions: Contact your Property Manager. Please Do Not disturb our working landscapers.
Please Respect our employees right to privacy. Do Not Take pictures and post them on social media.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

Resume submissions. NO POSITIONS OPEN.Thanks.E-Mail pass codes will not be opened. Use jpeg, pdf, open word doc.

Sir Richard Branson said, ” Train people well enough so they can leave. Treat them well enough so they don’t want to “.
Our Employees represent our company. Terra Nova Landscaping.

Hi, thank-you for dropping by. It’s nice to make contact with our peers.
SORRY, currently we’re NOT HIRING.
NO RESUME’S ACCEPTED AT THIS TIME.

We’ve received quite a few scam resume’s. Once opened, they release a virus.
If this continues we may change our policy and only accept resume’s via Canada Post.

Future Reference, required documents for all employment submission: “resume, cover letter, drivers abstract”
Incomplete submissions won’t be accepted.

We can start from there.
Open positions are normally advertised as they become available.

If you land an interview, please bring copies of your industry training, first-aid, whmis, IPM/Pesticide license and credentials.

Terra Nova looks for friendly, energetic Team Players.
With a passion for Consistent Quality Landscape Services and Customer Care.

Select employees may be trained in the ITA horticultural or arboricultural apprenticeship programs,
or other industry training seminars through the BC Landscape Nursery Association and other associations.

Our employees represent our company.

Some Policies:
No smoking on any client’s sites, company property, trucks, trailers etc.
Personal vehicle required daily. No bus service available to and from client properties.
No drugs or alcohol before or during work hours.
Cell phones off. No personal electronics or music headphones during work.
No sunflower seeds or other “spits”
Bring a lunch and water every day. Eat Breakfast.

Work Days : Monday to Friday. 8 am sharp, until 5 pm Rain or Shine.
*CSA approved steel toe boots and proper rain gear are required.
Work gloves are recommended.
-We supply CSA approved eye and ear protection if you don’t have any.
*Every-one wears a company safety vest at all times.

Pack a Day Bag: Lunch, water, extra work socks, t-shirt, gloves, hat, sunglasses, sunscreen, snacks, gatorade.
Carry a small water bottle.

First-aid, bee sting kits, bug spray and safety equipment are available in all trucks and trailers.

Terra Nova will train or retrain you to use our equipment safely and professionally.
We are WorkSafeBC compliant
With a written company employee manual, policies and codes of ethics.

Things to consider for employment : Level 1 First Aid/CPR or higher, WHMIS, IPM, and other training such as : RLT-Residential Landscape Technician (visit Burnaby Continuing Education on line. Also Kwantlen University has good courses) or be certified: CHT,CLP, CLD, CLT or equivalent horticultural training from the Canadian Nursery Landscape Association, BC Landscape Nursery Association, College or other post secondary landscape, horticulture or arboriculture training.

There are also: ITA-Industry Training Association (horticultural or aboricultural apprenticeship programs) and/or ISA Arborist certification, TRAQ-Tree Risk Assessment Qualified, Current Landscape General (or higher) Pesticide License that is IPM-Integrated Pest Management Certified,
IIABC-sprinkler systems certified, Rain-bird sprinkler systems, Allan Block Retaining Wall/hard landscape training,
Canadian Construction Safety Council and other certifications are beneficial.

Terra Nova adheres to the B.C. Employment Standards Act, WCB/WorkSafeBC regulations, Bullying and Harassment laws, Due Diligence, Occupational Health and Safety-OHS, The Canadian Landscape Standard (BCSLA/BCLNA), IPM-Integrated Pest Management, PHC-Plant Health Care (ISA) etc. Including : The Code of Ethics of the Canadian Landscape Nursery Association, the International Society of Arboriculturists, Terra Nova Landscaping Services Company Policies and others.

Terra Nova Landscaping Services is an equal opportunity employer.
25 Plus Years of Consistent Quality Landscaping Solutions. Good Luck in your job search.

Note: Alcohol, Cannabis, tobacco, narcotics or other non-prescription drug use is prohibited on our clients sites and on company property, trailers, vehicles, office, repair shop, storage compound etc.
Shelled sunflower seeds (spitz) are not allowed either.
Remember, “Our Employees Represent The Company”
Please party on your own time.
We reserve the right to test for narcotic and chemical drug use. Thank-you for your understanding.
Respectfully, David Payne. President of Terra Nova Landscaping Services Ltd.
ita/cht/clt/clp/rlt/traq/isa/Red Seal Journeyman Landscape Horticulturist/Arborist

Posted in Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

Landscape Canada Certified Pro Staff, Red Seal Journeyman Horticulturist, Arborists, IPM Integrated Pest Management:non-toxic solutions

Experienced with the complexities of commercial, condo, strata contracts and property management.

Posted in Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

STRATA COUNCILS, Condos, Commercial Properties, Real Estate, call TERRA NOVA FIRST for 2020 Service.

2020 Landscape Maintenance Contracts Wanted – STRATA, CONDO, TOWNHOUSE + COMMERCIAL PROPERTY
Site Specific: Landscape Maintenance Packages and Services.
CONSISTENT QUALITY LANDSCAPE SOLUTIONS

Lawn and Garden Maintenance Programs
Over 25 years experience. Servicing the challenging demographic of Large Strata and Commercial properties.
Member: BCLNA,CNLA,ISA. Landscape Canada Certified Staff and services.
BC/Canadian Landscape Standard. IPM Certified, Red Seal Journeyman Landscaper, Horticulturist, Arborist etc. on staff.

We earned our BBB A+ Rating with hard work, dedication and knowledge of our industry.

INFO@TerraNovaLandscapingServices.ca Call or Text 250-263-2060
hint: shortcut through our site at www.TerraNovaLandscapingServices.ca
Contact us on facebook as well. We’ll call back quickly.

We’re on facebook with many client pictures, testimonials, information and insights.
Servicing The Lower Mainland. Both Sides of the Fraser River.

There is a lot of great competition. We believe there’s enough work for every-one to make a living.
And wish our Brothers and Sisters in the business Great Prosperity and Happiness.

From one of our websites:
Welcome to TERRA NOVA Landscaping Services of BC. Specializing in Strata and Commercial Properties. We’ve grown to become one of the top companies in the region with our goal of providing the best quality landscape services around. www.kamloopsstratacare.com
With TERRA NOVA Landscaping Services on the job you can be assured that all of your (contracted) landscaping and property maintenance needs will be taken care of in a timely and professional manner. By one of the more experienced landscapers in the area.

When choosing a landscape contractor, you want a company you can trust and depend on. For over twenty-five years, TERRA NOVA Landscaping Services has built its’ reputation on providing Consistent Quality Landscaping Services and programs to over 250 strata and commercial landscapes. We’ve been consistently rated as one of the top professional landscaping companies in the Vancouver area. And have a BBB A+ rating.

At Terra Nova Landscaping Services,

We’re looking for a long term relationship with Your Landscape.

CONSISTENT QUALITY LANDSCAPE SOLUTIONS for over 25 years

Call us First for a detailed Estimate Today 250-263-2060
info@TerraNovaLandscapingServices.ca

BE THE ENVY OF YOUR NEIGHBOURHOOD with Terra Nova Landscaping Services Ltd.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

GRASS CUTTER BLUES

Grass Cutter Blues
Still cutting your own lawn? You could be pushing that old mower between 25 and 40 times a year.
That’s like devoting an entire work week every year to being a slave to your lawn.
Come spring, you might be one of the adventurous rare breeds who cleans, sharpens and tunes-up their machine?
For a fact, most home owners have never changed mower oil or sharpened their mower blades. That means,
your old pull start, may be environmentally unfriendly, decreasing your property value. Stressing and damaging your lawn.
Dirty emissions, sputtering, clogged, noisy pollution. Clouds of burning oil and wasted gas. Leaking and staining your lawns, walkways and driveway.
Dull and Damaged Blades and wobbly wheels are really slowing you down. Hurting your lawn’s health and appearance. Creating lawn stress and the potential for disease and insect damage.

Our commercial lawn mowers each average 40 hours of lawn care service “per week.”

We’re pro-active in preventing down-time and other potential problems on our client’s properties.
WE WANT TO HELP INCREASE PROPERTY VALUE through proper horticultural practices.

All of our Mowers and lawn and garden equipment are Kept ” Clean, Sharp and Sterilized.” Professionally Maintained.
Clean sharp mower blades won’t tear and stress your lawns. They won’t spread lawn diseases. Daily blade changes give us a true Clean Cut.
That will add to your lawn’s VIVID OUTSTANDING CURB APPEAL
We change blades and clean our lawn machines every day.
Once a week, our ergonomic small engine repair shop changes oil, cleans filters and lubricates transmissions and
all other moving parts.
We keep all of our landscaping equipment in top notch condition.

Time is money. Spend your time enjoying life.
Contact us: at info@TerraNovaLandscapingServices.ca, for Quality Landscape Maintenance, Designs, Installations and Consulting services. Leave the yard work to us

We Are on FB too: TerraNovaLandscapingServices.
20 year BBB A+ rating. Member of BC Landscape Nursery Association
Landscape Canada Certified Staff.
two five zero-263-twenty,sixty.

Note: we’re always looking for New Strata and Commercial Maintenance accounts www.TerraNovaLandscapingBC.com

Thanks for visiting
keywords: Strata, commercial, real estate, strata council, property manager, grass, cut, grass,lawn cut, garden, weeds, noxious weed, flowers, plants, trees, landscape plans, retaining wall, sprinkler, arborist report, consulting, consultant, technical report, hard and soft landscape,design, installation, maintenance. doctor new earth dawt com, terra nova landscaping services dawt ca. on the web. Nw, LMS, CHOA, European Chafer Control and Repair Certified PRO :

Posted in Dr New Earth Today | Leave a comment

Lawn Repair, insect damage Control. Government Licensed.

GOT EUROPEAN CHAFER BEETLES?
TERRA NOVA: landscape Canada Certified PRO

I’ve removed the proprietary blog post on What To Do to Control European Chafer’s.
It was being copied by other landscapers and used without permission.

I’m also laughing my head off at all the people on facebook trying to come off as professional lawn care people.
NO ! The lawns DON’T like acidic soil. Quit telling people that. hahahaha

If you have an infestation, Terra Nova Landscaping is trained and certified (Government licensed)
to repair damage. And Control the larvae.

CONSISTENT QUALITY LANDSCAPE SOLUTIONS. TERRA NOVA. Let us get your lawns and gardens healthy.

Posted in Terra Nova Landscaping Services- Dr. New Earth | Tagged , , , , , , , , , , , , , | Leave a comment

Read Me: COMPANY POLICIES Terra Nova Landscaping

TERRA NOVA LANDSCAPING SERVICES LTD (1997)

CONTRACT ADDENDUM ‘B’ COMPANY POLICIES-This is agreed to as part of your contract.

It’s recommended that this page be shared with all Strata Properties. Post in Common Area.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, ALL RESIDENTS ARE REQUIRED TO REMOVE:
DOG WASTE, Furniture, Hoses, Toys and other items from their lawns and gardens
Terra Nova employees do not REMOVE ITEMS FROM LAWNS

Landscape Contractor is not responsible for damage to items left in our service areas.
DOG WASTE MUST BE CLEANED UP OR WE MAY NOT CUT THE OFFENDING AREA!
REGULAR SERVICE CHARGES WILL STILL BE LEVIED FOR SKIPPED YARDS.
PROBLEM YARDS WILL BE REPORTED
(Long grass is extra wear and tear on the equipment, animal feces rots equipment, no-one wants to work soiled!)

- Modifications to your landscape by any: Thing, Person, Company, Act of God, etc., which creates a greater
workload or cost, above that agreed to in this contract, will be included as extra billing.
- All Invoices are due upon receipt.
- Clients: Contact the Terra Nova Landscaping Office, before undertaking any projects or exterior services.
- One Council member and the Property Manager shall be appointed contact persons for the Landscaper.
- Residents: Do Not perform any tasks, work or Landscape changes on common property. You could breach
contracts, or depreciate property value, curb appeal, or create a greater work load than agreed to.
- Waste from “private backyards” or other areas not included in this contract will not be removed
- All work order changes go through the Terra Nova Landscaping Services Office.
- Terra Nova landscapers, gardeners and sub-contractors take direction from their on-site Supervisor only.
- WorkSafeBC rules/regulations, BC/Canadian Landscape Standard, Codes of Ethics enforced on all sites..
- Terra Nova Landscaping Services Ltd., is an equal opportunity employer -

Please Respect our employees right to privacy. Do Not Take pictures and post them on social media.

*Disclaimer*“We can make your property shine, Increased property value, Consistent Quality Landscape Solutions” and others, are advertising slogans and are relevant to the extent of and particulars of each maintenance, installation, design or consulting program and or contract. And are directly related to the amount of investment by the contractee. You will notice a great improvement. Thank-you for choosing Terra Nova

Council Representative and Property Manager: PLEASE SIGN AND DATE the 3 CONTRACT PAGES.
This includes Addendums A and B.
Return Signed Contract to Terra Nova Landscaping Services, Annually and Prior to commencement of services

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

Canadian Landscape Standard.

Terra Nova Landscaping, Lawns and Gardens, has always utilized the B.C. Landscape Standard on all of its client’s properties. This is the same standard used by the BC Society of Landscape Architects. It ensures consistency and professionalism in all of our landscape projects. From consulting and design, through installation and maintenance.
The B.C. Landscape Standard has recently been incorporated into the new “Canadian Landscape Standard (CLS)”.
Recognized by the Government of Canada. The standard has also been incorporated into the Red Seal Occupational Standards for Landscape Horticulture. (Terra Nova has Red Seal Landscape Horticulturists on staff. Plus other Landscape Canada and International Society of Arboriculturist and Integrated Pest Management-IPM certified employees.
The Public Services and Procurement Ministry has determined the Canadian Landscape Standard reflects what they have long aspired to do in the conceptualization and realization of landscape projects across Canada.
They are conducting a further review of their policy, with CNLA (Canadian Nursery and Landscape Association) working with the Deputy General to further the discussion related to living green infrastructure and the CLS.
The Canadian Council of Directors of Apprenticeship (CCDA) held Red Seal Occupational Standards (RSOS) workshops in Ottawa this January 2017, with the result that the CLS are now incorporated into the Red Seal Occupational Standards for Landscape Horticulture.
Congratulations to all the people in BC and across Canada who worked diligently to have the BC Standard nationalized, and integrated into these important documents and programs. Particular thanks go to:
•Christene LeVatte, CNLA Past President, Nova Scotia
•Phil Paxton, CNLA 1st Vice, Alberta
•Jeff Foley, BCLNA Past President
•Plus many, many more….

Many years ago I worked on the BC Landscape Standard 6th edition. This was the predecessor of the New, Canadian Landscape Standard. Unfortunately, Volunteering with the Landscape Association took too much time away from running my business.

Note: As we have Red Seal Journeyperson Landscape Horticulturists on staff,
Terra Nova Landscaping is qualified to sponsor Apprentice training through the ITA of BC. Industry Training Authority.

Posted in News for Strata/Condo owners | Tagged , , | Leave a comment

B.C. Strata Property Act >>>FREE COPY @ Terra Nova Landscaping Services.ca

http://www.bclaws.ca/Recon/document/ID/freeside/98043_00

Please cut and paste this into your search engine.
Our hyper link for this blog page is on the blink.

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TESTIMONIALS FROM STRATA CLIENTS, PROPERTY MANAGERS

*People are talking about how good our property looks
and how our grass has come back to life.
Thank you for your efforts.
You really are very good at what you do.
Doug H.
Creekside Strata
Port Moody, BC

*We would like to take this chance to pass on that we are very happy
with your hard work and
the level of service that you are providing.
Carol C, Property Manager

*Your company and crew has done an excellent job to date and we wish you every success with your company in the future.
Ray D, Strata Council Chairman

*Hi, I am not sure if you had any other owners give you feedback about the weed situation, but our yard looks amazing. There are no more weeds and the grass is completely lush and health. Could you pass this off to the landscaper? Thanks, Christine (unit 48)
Note: This was a new site for us. Weeds were controlled using non-toxic (IPM) methods.

*I would like to take this opportunity to say that in the short time TERRA NOVA Landscaping has taken over the Cobalt Sky landscaping contract, the quality of the workmanship has improved greatly.
On several occasions I have had the opportunity to witness the work of David Payne and I must say that I am greatly impressed with this mans work.
The pruning of our shrubs and the raking of the leaves at our unit has been first class.

If this is an example of what is to come from TERRA NOVA landscaping then we have a winner!
Would you please pass this along to our committee . All too often they get negative comments from the residence, how ever in this case I would like to congratulate our committee for finding a landscaper who seems to genuinely know what horticultural is all about. Great work.
Al M. Strata Resident

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Tagged | Leave a comment

WELCOME 2020 CLIENTS. Let us introduce ourselves

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages. Monthly billing, Annual contracts.
Let’s put a site specific landscape maintenance program together for your property.
Quality Maintenance, Installation, Designs,Consulting.
Office hours 9 am – 5 pm Monday to Friday.
E-mail : Info@terranovalandscapingservices.ca,
When you contact us we will do a phone interview. Send us your phone number and the best time to contact you for a brief interview. We’ll need your strata number and your position on council. Thanks.
We have great people on staff: : RED SEAL Journeyman Landscape Horticulturist, Landscape Canada Certified Horticulturists with specialties in lawns and gardens, Turf Care, Ornamental Plant Health Care, Trees, fertilizing,Organic Turf manager. non-toxic pest control, IPM, EUROPEAN CHAFERS (control and repairs), Landscaping. ISA Arborist, , Landscape Canada Certified Horticultural Technicians, Certified Residential Landscape Technicians.. Certified/Worksafe/ISA/TRAQ- Hazard Tree Risk Assessor, Government Licensed Landscape General and Industial Site/Noxious weed Pesticide Applicators. Canadian Construction Industry Safety Certified, first-aid/safety supervisors.

IPM/PHC Certified Pro : We use integrated pest management and plant health care techniques. (pest and disease control) Prefering the non-toxic approach for correcting problems that are stressing your landscape. We can include a non-toxic eco-friendly weed and pest control program in your contract ie: beneficial insects, Safers insecticidal soap, fertilizers for nutrient deficiency, midges, non-toxic weed control spray programs, over-seeding lawns etc.

All employees are trained for their tasks. WCB/WorkSafeBC registered.
We carry $3 million in liability insurance.
Terra Nova is an active member of: BC Landscape and Nursery Association, Canadian Nursery Landscape Association, International Society of Arboriculturists, Affiliated with: Western Canada Turfgrass Association, PLANET-The LandCare Network. And CHOA. B.C. Condominium Home owners association.
Membership keeps us informed with the latest information on landscaping and tree care. As well, our employees must constantly upgrade their knowledge of the industry in order to keep their Certified Status intact.
As company owner, I have many international industry qualifications. A published author and consultant of tree care, lawns, gardens and landscaping. Featured on the weather Network, when I find time, I blog and answer landscape related questions as Dr New Earth on many industry sites.

OUR GOAL IS TO HELP INCREASE YOUR PROPERTIES VALUE
THROUGH HEALTHY ECO-FRIENDLY LANDSCAPING PRACTICES.*

It’s Company Policy to document accurate work records. Our tools are kept clean, sharp, and sterilized.

Besides having a large number of commercial mowers. Trimmers, edgers, blowers, and hand held vacuums, we also use walk behind turf vacuums, extra long reaching hedge saws (up to 18 feet if required) and ride on mowers for our larger clients. Our Trucks and trailers are better equipped than most seen on the road today.

We use two way radios and cell phones to communicate when warranted by property size.

Although we maintain many smaller stratas, our average site size is 5 acres.

PLEASE SIGN EACH PAGE OF OUR CONTRACT.
*** SIGNED CONTRACTS MUST BE RETURNED Annually and Prior to service commencement***

Visit our BLOG, Strata Living information @ www.TerraNOVAlandscapingServices.ca

Facebook info: https://www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189

Thank your for your time.
David Payne President

*This is to be considered one of our slogans, and is dependent on the amount of investment made by the contractee, as well as other factors that may be out of our control or scope of contracted services.

IMPORTANT INFORMATION. PLEASE READ THE FOLLOWING POLICIES:
It’s recommended that this page be shared with all Strata Properties. Post in Common Area.

NOTICE: BY 8 AM ON REGULAR SERVICE DAYS, ALL RESIDENTS ARE REQUIRED TO REMOVE:
DOG WASTE, Furniture, Hoses, Toys and other items from their lawns and gardens.
Terra Nova employees do not REMOVE ITEMS FROM LAWNS

Landscape Contractor is not responsible for damage to items left in our service areas.
DOG WASTE MUST BE CLEANED UP OR WE MAY NOT CUT THE OFFENDING AREA!
REGULAR SERVICE CHARGES WILL STILL BE LEVIED FOR SKIPPED YARDS.
PROBLEM YARDS WILL BE REPORTED
(Long grass is extra wear and tear on the equipment, animal feces rots equipment, no-one wants to work soiled!)

- Modifications to your landscape by any: Thing, Person, Company, Act of God, etc., which creates a greater
workload or cost, above that agreed to in this contract, will be included as extra billing.
- All Invoices are due upon receipt.
- Clients: Contact the Terra Nova Landscaping Office, before undertaking any projects or exterior services.
- One Council member and the Property Manager shall be appointed contact persons for the Landscaper.
- Residents: Do Not perform any tasks, work or Landscape changes on common property. You could breach
contracts, or depreciate property value, curb appeal, or create a greater work load than agreed to.
- Waste from “private backyards” or other areas not included in this contract will not be removed
- All work order changes go through the Terra Nova Landscaping Services Office.
- Terra Nova landscapers, gardeners and sub-contractors take direction from their on-site Supervisor only.
- WorkSafeBC rules/regulations, BC/Canadian Landscape Standard, Codes of Ethics enforced on all sites..
– Terra Nova Landscaping Services Ltd., is an equal opportunity employer -

Please Respect our employees right to privacy. Do Not Take pictures and post them on social media.

*Disclaimer*“We can make your property shine, Increased property value, Consistent Quality Landscape Solutions” and others, are advertising slogans and are relevant to the extent of and particulars of each maintenance, installation, design or consulting program and or contract. And are directly related to the amount of investment by the contractee. You will notice a great improvement. Thank-you for choosing Terra Nova

Council Representative and Property Manager: PLEASE SIGN AND DATE the 3 CONTRACT PAGES.
This includes Addendums A and B.
Return Signed Contract to Terra Nova Landscaping Services, Annually and Prior to commencement of services

Posted in Terra Nova Landscaping Services- Dr. New Earth | Leave a comment

Find Us FAST @www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189/?ref=bookmarks

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages
Quality Maintenance, Installation, Designs, Consulting.
Currently focussing business in the Thompson Okanagan region. Kamloops, Kelowna. Also some clients in the Cariboo. As we have been trying to keep the operation closer to elderly family members. Thanks.

I blog at www.LAWNSITE.COM. As ” Dr. New Earth ” and own the web domain : www.DrNewEarth.com.
Our company’s wordpress blog is attached to that via our main website> www.TerraNovaLandscapingServices.ca.
www.KamloopsStrataCare.com , and www.KamloopsLawns.com

Other places I blog about landscaping business, lawns, trees, shrubs and gardens include : The University of BC Botanical Garden site as : (David Payne-Terra Nova) (www/http://forums.botanicalgarden.ubc.ca)
Burnaby Continuing Education hired me to teach Landscape Business Practices. And I’ve been a National Landscape Certification Judge with the BCLNA/CNLA, BC Landscape Nursery Association/Canadian National Landscape Association.
My writing contributions have been published in The CHOA Journal, (http://www.choa.bc.ca).
And The Weather Network had me do a few segments and interviews on landscaping, lawns and gardens. And basic tree pruning techniques for home-owners.
As well, I’ve been interviewed on local radio stations and community channels.

Currently though, a lot of my time is spent on fb. Where Terra Nova Landscaping has a number of business pages. ie:

https://www.facebook.com/Terra-Nova-Landscaping-Services-Ltd-107771349296189/?ref=bookmarks

https://www.David-Payne-of-Terra-Nova-Landscaping-lawns-and-gardens-1053277741434010

https://www.facebook.com/Quality-Strata-Landscaping-Services-168721230194433/

https://www.facebook.com/Kamloops-Strata-Care-1841181199445277/

https://www.facebook.com/David-Payne-Horticulture-Lawnsn-Gardens-1657878677784511/

https://www.facebook.com/Port-Coquitlam-Lawn-and-Garden-Terra-Nova-Landscaping-399079200188362/

https://www.facebook.com/Doctor-New-Earth-225047430915707/?ref=bookmarks

https://www.facebook.com/Kamloops-lawns-550401345157591/

New page at Terra Nova Landscaping-Kelowna.

There’s a bogus company from Alberta that ‘s been using our name illegally in Kelowna.

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages
Quality Maintenance, Installation, Designs,Consulting.

The facebook addresses will have to be copied and pasted into your search bar.

Posted in News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth | Tagged | Leave a comment

Prepare you Home for Winter. Due Diligence for any time of year.

*Safety first. The batteries in smoke and carbon monoxide detectors should be replaced annually with the devices being tested regularly. To clean dust from a device, open the cover and gently vacuum. It is important to check that the devices have not expired. To find out how old your devices are and their expiration date, simply look on the back of the device where the date of manufacture is marked. The typical lifespan of a smoke alarm is 10 years from the date of manufacture (not the date of purchase) however some models may last as little as 5 years. More information regarding smoke and carbon monoxide detectors can be found here.
*Get rid of the dust and debris. Clean your furnace vents and baseboard heaters with a vacuum to ensure the best airflow. If you have baseboard heaters, ensure furniture does not block them and heat can circulate in the room. Dryer vents also require cleaning on a regular basis to prevent lint build up which is a serious fire hazard. You may opt to have your furnace and dryer vents cleaned by a professional.
*Turn on the heat. Before the temperature dips, you’ll want to ensure your heating is working. If you have hydronic baseboard heaters, you may need to check with your Property Manager as to when the building’s boilers will be turned on. *If you have a furnace, Fall is great time to have your it professionally inspected and serviced. If you have a furnace, check your air filter. It is recommended that they are changed every 3 months however certain factors (like having furry pets) can result in the need to change them more often. If you don’t have one already, Fall is great time to upgrade your thermostat to a programmable version. Many Provincial and Municipal governments in Canada are offering incentives to make your home more energy efficient such as upgrading to a programmable thermostat.
*Deal with any drafts. If you have a door on the exterior of the property, check that all the weather stripping is in place including the door sweep if applicable. Make sure your windows and doors close completely.
*Start the fireplace. Just like your traditional heating system, it is important your fireplace is inspected and serviced by a professional. Where applicable, chimney cleaning is recommended at least once year but may be needed more frequently depending on your usage of the fireplace.
*Change the direction of your ceiling fan. In colder months, the fan direction should be counter clockwise so that it forces warmer air down into the room.
*Turn off the outside water. The line to your exterior water spigot can be damaged or cause flooding if water becomes frozen within the line. The water should be shut off from the valve inside your home (typically in the basement) with excess water being drained from the spigot outside before it is closed. It may also be beneficial to inspect water shut offs, faucets and other plumbing throughout your home for leaks or drips that require repair. A leaky faucet that drips at the rate of one drip per second can waste more than 3,000 gallons per year!

Addressing these issues in Fall before the temperature dips below freezing can save you the time and money involved with emergency repairs.

We hope you enjoy the season!

Thank-you to the author: Deborah Knott (Gateway PM)

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

NOT TAKING RESUME’S. Thanks.

We aren’t taking resume’s or hiring right now. Thanks. We wish you Best of Luck in Life.

Also, we’re receiving a lot of scams pretending to be resume’s.
Or pretending to be some-one enquiring about an estimate.
Once opened they release a virus.

If this continues, we may resort to the old fashioned “snail mail” as the only way we’ll accept resume’s in the future.
And may only accept telephone calls as a means of contact for estimates.
The world can be a sad place.
Stay Happy.

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POST NO SPAM. No website help needed

Apparently all of you brain dead hackers that keep mining our sites for information Cannot Read.
WE DO NOT WANT ANY COMPUTER OR WEBSITE SERVICES.
Quit spamming our sites. No-One will answer your e-mails.

Particularly you idiots from India. Who think that some-one from another country is going to give you access to their
websites and credit card information. Unbelievable.
ਅਸੀਂ ਕੋਈ ਕੰਪਿਊਟਰ ਜਾਂ ਵੈਬਸਾਈਟ ਨਹੀਂ ਚਾਹੁੰਦੇ ਸੀਜ਼ ਐਂਡ ਡੈੱਸਟ ਕੋਈ ਵੀ ਕਦੇ ਤੁਹਾਡੇ ਸਪੈਮ ਦਾ ਜਵਾਬ ਨਹੀਂ ਦੇਵੇਗਾ.

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NO SOLICITING OF ANY KIND ACCEPTED HERE!

DO NOT WASTE OUR TIME BY SENDING UNSOLICITED OFFERS TO THIS WEBSITE. THEY WILL NOT BE ANSWERED.

e-mails with attachments that require codes to open will be deleted.

note: We will Never do business with out of country or off shore web service providers, advertisers etc.

ਇੱਥੇ ਸਵੀਕਾਰ ਕੀਤੇ ਗਏ ਕਿਸੇ ਵੀ ਕਿਸਮ ਦੀ ਕੋਈ ਅਪੀਲ ਨਹੀਂ!

没有任何形式的接受在这里接受!

यहां स्वीकार किए गए किसी भी प्रकार की कोई व्यवस्था नहीं!

沒有任何形式的接受在這裡接受!

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We Are TERRA NOVA LANDSCAPING LTD. of BC. Don’t accept Alberta imposters.

Incorporated and Established inBC 1996, Terra Nova Landscaping. FULL SERVICE LANDSCAPE CONTRACTOR. Canadian landscape Industry certified Horticulturists ISA Arborists, Red Seal Journeypersons (CLT)(CLP)(CLT)(RLT)(ISA) (ITA)

Note: we are not affiliated with the bogus company from Alberta, operating illegally in and around Kelowna. Shame on them.

WorkSafeBC Hazard Tree Assesor, TRAQ.
Allan Block Certified retaining wall installer…
Rain-bird sprinkler certified. IIABC

BC Government Certified
IPM-Integrated Pest Management
PHC-Plant Health Care ( ISA tree health care techniques)
with all lawn and garden maintenance programs.

We have an organic turf manager on staff.
Non-toxic pest and disease control.
Beneficial insects.

Governement Licensed Pesticide applicators:
Landscape General, also
Noxious Weeds / Industrial Vegetation,
IPM.

Arborist Reports prepared
Tree and landscape consulting services
Landscape Designs
Hard and Soft landscape installations.
Sprinkler system maintenance, programming.

BC Landscape Nursery Association-BCLNA,
CNLA-Canadian Nursery Landscape Association, ISA-International Society of Arborists, CHOA-condominium home owners association of BC and WCTA-Western Canada Turfgrass Association..

BC-Canadian Landscape Standard
Fully insured, WCB compliant, Industry references.

Search TerraNovaLandscapingServices.ca for our website Have a great Day.

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Accepting 2020 Clients. Maintenance: Annual Contracts. TERRA NOVA LANDSCAPING BC.

Accepting new 2020 Clients. TERRA NOVA LANDSCAPING BC. Since 1996
Demographic: Strata Condo Commercial sites
Services: Weekly Maintenance lawn + garden packages
Quality Maintenance, Installation, Designs,Consulting.

Posted in Dr New Earth Today, News for Strata/Condo owners, Terra Nova Landscaping Services- Dr. New Earth, Uncategorized | Leave a comment

Welcome to www.TerraNovaLandscapingBC.com

Welcome to www.TERRANOVALandscapingBC.com Specializing in Strata and Commercial Properties.
We’re excited to offer our Consistent Quality Landscape Maintenance, Designs, Installations and Consulting services to the Kamloops area.
With TERRA NOVA Landscaping Services on the job you can be assured that all of your landscaping and property maintenance needs will be taken care of in a timely and professional manner. By one of the more experienced landscapers in the area.

When choosing a landscape contractor, you want a company you can trust and depend on. Since 1996 TERRA NOVA Landscaping Services has built its’ reputation on providing Consistent Quality Landscaping Services and programs to over 250 strata and commercial landscapes. We’ve been consistently rated as one of the top professional landscaping companies in the Vancouver area. And have a BBB A+ rating. We are now servicing Kamloops to be closer to family.

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Equal Access & The Human Rights Code

Dear Tony: I live in a condo apartment building that was completed in 1995. We have 48 units in our building on 8 floors. Our family has lived in the building since day one but our community is rapidly aging and we find ourselves facing some new challenges. Our underground parking is easily accessible off the main street and anyone with a walker or wheel chair uses the main gate to our parking garage, but we do not have an isolated walkway area or separate door for access. Owners are growing more concerned each day that the age and physical limitations of the owners, lack of lighting and lack of shelter over the garage entry is a safety risk and it’s only a matter of time before a resident is injured. Several owners have requested a modification to our front entry to ensure owners have safe, well lit access, in a covered area that also has a security camera. This would require a minor modification to our front area to level the walk to eliminate one small 10” step and the installation of an automatic front entry door system. We took this to a meeting of the owners with a total estimate for the cost of $18,500, including the door activator to our front lobby and the parking garage lobby, security FOBS and the concrete grading increasing of our walk to eliminate the step to meet the building code. One owner who showed up insisted that people who can’t make the step or open the door shouldn’t be living in our building and convinced enough owners to vote against the alterations. How do we resolve this issue before a resident suffers the consequences? Elizabeth M.
Dear Elizabeth: Every strata corporation in British Columbia must comply with the provisions of the BC Human Rights Code. Part of that code has the requirement, up to the point of undue hardship on the owners, to accommodate access to facilities and common property of the strata corporation. Undue hardship is measured as an extreme financial imposition or condition that would not be reasonable or possible for the owners to meet. An example of that may be the installation of an elevator in a building where no such elevator existed and the cost would be excessive and cause a hardship to the owners. There are many examples of access or accommodation for special needs that have been ordered by the Human Rights Tribunal and your building would be no exception. Conversions of doors handles to levers, installation of FOB activated door entries, alterations to strata lots exempt from bylaws, modifications for access of common areas and main entries of buildings, and continuous operation of the remote door activation system are all decisions where strata corporations have been ordered to permit an alteration or pay for the alteration to ensure access. Whether an owner or occupant knew about the limitations before they moved in, or their physical conditions have changed is irrelevant. It is the obligation of the strata corporation to accommodate wherever possible to ensure safe access. Like all conflicts whether they relate to maintenance and repair of buildings, fair treatment of owners, tenants and occupants, or access to common property and strata lots, the most prudent and inexpensive course of action is for your strata corporation to make this decision before an owner or tenant files a complaint. Every time a strata corporation fails to meet a lawful obligation with the result of a tribunal or court intervention, the costs simply balloon. Take control of the matter, make the decision. Your building is not unusual. There are many strata corporations that refuse to upgrade their entry systems and force the occupants to use the parking garage driveway and underground for direct access. They are essentially treating persons with limited accessibility as different classes of persons. No one should be intimidated into feeling guilty because they are requesting their strata upgrade access to their homes.

In partnership with BC Housing and CMHC, CHOA is hosting a forum for National Housing Day on building access, the human rights code and modernizing buildings to take advantage of energy upgrades,
Join us on November 22, at the Italian Cultural Centre in Vancouver. To register please call 604 515 9672 or email info@choa.bc.ca.

Tony Gioventu, Executive Director CHOA

Sign up now for Spring Seminars in your area. Topics this spring will highlight Insurance, Above and Below the Deductible, Creating an Operations Plan for Maintenance, Renewals, & Annual Budgeting, and Bullying and Harassment in your strata and the workplace. Go to:

http://www.choa.bc.ca/seminars/

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What’s the Deal with In-Camera Minutes?

: Our strata council has been engaging in some bizarre activities lately in how they hold council meetings and report decisions to the owners. Our bylaws have an unusual condition that relates to in-camera minutes. The bylaw stipulates that in-camera minutes are recorded and kept in a secret place unless there is a court order for their release. Doesn’t this set our strata corporation up for a significant amount of conflict or expose to the potential of law suits? Our owners are beginning to question whether our strata council are holding secret files on each owner as some recent information has been disclosed about past owners that was not included in the minutes? Martin C.

Dear Martin: Your strata corporation and owners have two separate issues. The first is whether in-camera meetings result in minutes and how those minutes would be stored or accessed. The second is the collection of personal information and how that is managed and whether a person is entitled to their personal information. Under the Strata Property Act Schedule of Standard Bylaws, there are several references to the minutes of council meetings but no direct acknowledgement of in-camera proceedings or how they are conducted. Remember these are the Standard Bylaws that apply to every strata corporation, unless they have been amended.
Council meetings are convened in person or by electronic means provided everyone is capable of communicating. A common example is a conference call or Skype meeting. Owners are entitled to attend as observers unless the meeting is a hearing or matter relating to a bylaw contravention or other matters that may unreasonably interfere with an individual’s privacy, and the results of votes at a council meeting must be recorded in the minutes. The absence of observers is an indication a strata council may have an “in-camera” session to protect personal information. “In-camera” implies there is a session that is off the record, no observers, and limited to the attendees decided by council. When a strata council determines it is time to move in-camera, the minutes of the meeting show the time and possibly the reason. The in-camera session is convened, council discuss the matter, then exit the in-camera session. For example, the council moved in-camera at 8:45pm to address a bylaw complaint hearing requested by an owner. At 9:15pm, the in-camera meeting was terminated. The council have determined that strata lot 18 was in breach of the bylaws and has imposed a fine of $200. The risk with bylaws that attempt to protect minutes of in-camera meetings is they may not comply with the provisions requiring disclosure of information under section 35 of the Act, and a bylaw cannot limit access to those minutes with the requirement of a court order, as compliance with the Act may also be ordered by an arbitrator or the Civil Resolution Tribunal. In addition, the bylaw has now indicated that council are recording minutes and gathering information about owners, tenants or occupants, which they are holding in secret and preventing access. Under the Personal information Protection Act, if an organization collects information about a person, that person is entitled to access their personal information. If your strata council has collected or retained information relating to an owner, tenant or occupant, regardless of your bylaws, you must provide the collected information to that person on their request. This would include information relating to that person in any minutes of the strata corporation. This is one of the reasons why strata corporations are required to establish a privacy policy and appoint a privacy officer.
Strata corporations often confuse minutes and decisions with information provided by owners to assist the council with decision making. Your strata corporation may be required to collect information from an owner regarding a financial hardship or medical condition requiring accommodation. Discussing the content of this information at an in-camera meeting does not require minutes; however, the documents may provide the council with the information necessary to defend their decisions if challenged. Don’t be the council who abuses in-camera minutes to hide business from your owners. Protect privacy, discuss matters in-camera, and record your decisions in the council minutes accessible to everyone.
Tony Gioventu, Executive Director CHOA

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Are My Monthly Fees Correct?

: We have an unusual problem in our strata corporation. We have several buildings and we are 308 units. Several owners have approached council with a complaint that their strata fees are not correct and want to know how to change them. We have reviewed our schedule and the registered strata plan, and the comparisons show the fees and calculations are comparable, but the units do not appear to coincide with the size of the strata lots. If we wish to have our building resurveyed and the measured areas and allocations changed, is that possible under the Strata Property Act. Daniella K.

Dear Daniella: There is an unusual omission on registered strata plans that I have found results in the strata lot numbers and the actual corresponding unit numbers frequently not being correct. When a strata plan is filed in the land title registry, the schedule of unit entitlement which is the formula used to calculate common expenses and special levies only includes the strata lot number, the reference sheet number the strata lot is shown on and the schedule of unit entitlement. If it is an older plan it may also show the schedule of interest upon destruction or the schedule of voting rights if these apply, or that are filed separately. For example, the schedule may show strata lot #1, the sheet the unit is shown on which sets the boundaries of the lot, and that sheet often shows only the strata lot number. Herein lies the problem, frequently none of these documents list the unit number on the schedule, such as “suite 101”. To ensure the proper fees are charged to the correct units, someone in the early days of the strata corporation had to create a master list showing the strata lot number, the unit number and the schedule of unit entitlement. There may have been a sample of the proposed plan in the disclosure statement by the owner developer, but these are projections only and not the actual registered plan. To confirm the corresponding strata lot number, unit number and unit entitlement are being applied, a person physically needs to walk the building with the registered strata plan and floor plans and verify that each of the corresponding units has been identified correctly. Before you assume there was an error with the strata plan, I suggest your council, manager or a consultant walk your floor plans with the documents and verify these corresponding units are correct. We recently conducted a review with a large strata corporation where 21 of the units were mixed up on the schedule. While the differences were small, they were incorrect and over a period of 20 years of operations and special levies, the amounts are significant. At this time the strata council have corrected the schedule and issued a notice to all owners. Only rely on documents filed in the Land Title Registry when referring to the registered strata plan, registered bylaws, and other amendments filed by your corporation.
Tony Gioventu, Executive Director CHOA

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Who is Responsible for Our Air Conditioner? Condo Smarts:ask Tony.

Dear Tony: We live in a townhouse complex in Langley. There are 38 units in our development and we are oriented in duplexes, so 19 buildings. Each of our units was constructed with a heat pump that is located in between each of the duplexes beside the garages. Our building is now at the age where our heat pumps are due for maintenance or replacement and there is a significant division over who pays. The council have insisted each unit is responsible for their own heat pump as it only serves their unit. The strata corporation has obtained an opinion that advises each owner is responsible for their heat pump because it is located on Limited Common Property for the sole use of each unit, and many elderly owners with the support of our property manager insist the strata was responsible for the heat pumps as they were on the outside of the units. Who’s correct? Dorothy G.

Dear Dorothy: When it comes to air conditioners, where they are located, how the location is designated, who has the use of the component, how they were installed, who installed them, when they were installed and the bylaws of the strata corporation, there is a potential for any possible answer. In your situation, gather all the documents that will help determine the outcome. You will require a copy of the Strata Property Act, your registered strata plan, and any registered bylaw amendments your strata corporation has adopted and filed in the Land Title Registry. On your registered strata plan, the heat pump locations are shown on land that is Limited Common Property assigned to each strata lot. It is important to understand, this designation does not necessarily make the air conditioners the responsibility of each owner as the air conditioner itself is not defined on the plan, only the parcel of land it is sitting on. Our next step is to look at your bylaws. Your bylaws, similar to the Standard Bylaws of the Act only require owners to maintain and repair Limited Common Property for events that occur once a year or more frequently. In simple terms, cleaning the site and snow removal. Your bylaws require the strata corporation to maintain and repair limited common property for all those items that occur less than once a year. This would include the repair and replacement of the heat pumps. Your strata manager and owners were essentially correct. Because they are outside of the strata lot is partly correct, because of the property designation. One of the major benefits of living in multi family developments is the savings of collective purchasing. If each owner is required to call in a service technician for maintenance or repair, they pay the cost of the call and individual servicing for each call. It is much more economical for the strata corporation to negotiate a single service agreement with a local heating company to routinely inspect and maintain the heat pumps and negotiate renewals. It will ensure the systems operate dependably, they operate quieter and ultimately consume less energy to function. The bulk savings is a cost benefit to all strata lot owners, and the asset of the strata corporation is well maintained.
In a situation where the air conditioners were installed by an owner, with the permission of the strata corporation as an alteration to a strata lot, the strata corporation would also want copies of any alteration agreements and a history of how the air conditioners may have been installed and maintained. Incorrectly installed air conditioners into window or wall openings are often the source of water ingress and pest infestations. These installations also become a focus on future disputes when owners sell their strata lots as there is often confusion over the responsibility of subsequent owners. Whenever a strata community is addressing these types of disputes, start with the information. No one knows the answer until you know all the facts.

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Eligible Voters. From, CHOA Condo Smarts Today

Hello, Terra Nova is interested in who reads our blog? Are you on a Strata Council,
motivated owner? Property Manager? Private Residence? Let us know.

Check out one of our Websites and please drop by our Facebook pages.
www.KamloopsStrataCare.com, www.TerraNovaLandscapingBC.com
2020 Quotes are being Done Now.

Condo Smarts September 18, 2019
Eligible Voters
Dear Tony: We are a mid sized condo building of 55 units. Our units are mostly retired owner occupied as we have a very desirable location. At our annual meeting we routinely have at least 50% or more of the owners attend. This year at our meeting, our new property manager advised five owners when they registered that they owed fees for unpaid fines and interest and they were not eligible to vote at the meeting. The five owners who are long-time residents were upset as this was the first time they had ever heard of any debts on their accounts. The asked the manager for details of the accounts and all he could advise is these have been on the books from the previous management company and they had no record of activities, only a receivable list showing the amounts owing. Our strata council claimed they knew of no outstanding accounts and were just as surprised. No one knew what to do and the five owners stayed at the meeting without a vote. There must be procedures to prevent this type of situation. Could you advise how we should manage this situation? BWJ

Dear BWJ: The Strata Property Act permits a strata corporation to adopt a bylaw that deems an owner is ineligible to vote for 3/4 and majority vote resolutions if the strata corporation is entitled to file a lien against a strata lot. If an enforceable bylaw exists, the strata corporation must also send a notice at least 14 days in advance advising the amounts that are due and that if the owner does not pay the strata corporation is entitled to file a lien. This sequence must be completed to deem an owner ineligible to vote. A strata corporation may only file a lien for unpaid strata fees, special levies, interest accrued on strata fees and special levies, reimbursement of the cost of work that is ordered by an authority under the Act, or a strata lot’s share of a judgement against the strata corporation. A very common error and unenforceable bylaw that is applied by strata corporations and strata managers is a generic statement that deems “if any money is owing”, the strata lot is not eligible to vote. Strata corporations and managers frequently place this statement on the notice package for general meetings and if applied incorrectly, without proper advanced notice advising if a lien amount is not paid within 14 days, you may jeopardize the outcome of your general meeting and seriously prejudice an owner’s voting rights. Fees such as bylaw fines, parking user fees, damages or insurance deductibles owed by a single owner who is responsible for a claim, do not qualify as lien-able actions and cannot be used to prevent an owner from voting. Every strata council and manager should routinely review all aging receivables and determine what actions should be taken to protect the owner’s interests and also to ensure there is a chain of evidence to support the claims. A receivables list should also coincide with decisions of councils that relate to council meetings. For example, if an owner has been fined, that is a decision only of council at a council meeting and the decision is recorded in the minutes. Enforcing a receivables list without supporting evidence is simply a bad idea. At the time the meeting was called to order, the authority rest with the chair to determine if the parties are eligible voters. If there is any doubt, it is always best to protect the voting rights of the owners. I double checked your bylaws filed with the Land Title Registry and your strata corporation has no bylaws that relate to voting eligibility. Every owner, regardless of the amounts owing are eligible to vote. Before you impose any such restrictions, check your bylaws and confirm the types of debts.

Tony Gioventu, Executive Director CHOA

Sign up now for Spring Seminars in your area. Topics this spring will highlight Insurance, Above and Below the Deductible, Creating an Operations Plan for Maintenance, Renewals, & Annual Budgeting, and Bullying and Harassment in your strata and the workplace. Go to:

http://www.choa.bc.ca/seminars/

Also see: www.WorkSafeBC.com
Bullying and Harassment in the Workplace.

www.KamloopStrataCare.com

Also see: www.WorkSafeBC.com
Bullying and Harassment in the Workplace.

www.KamloopStrataCare.com

Terra Nova Landscaping BC, Over 25 years Consistent Quality Landscaping Services. Commercial, Strata Councils, Condo
Maintenance Packages 2020 NOW. Designs, Installations, Consulting…..ask, we probably can add it to your service.

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Insurance Deductibles-more clarity

You mention in your September 4th article that discusses the $75,000 water damage incident to three units where the deductible is $100,000 that “each Strata lot owner will be responsible for the repairs to their owner units”. Are you saying that the three impacted owners alone must pay for the repair of their own units? In our Strata, the building envelope is the responsibility of the Strata so I fail to see how the affected owner gets stuck with the deductible on their unit. All owners should have to pick up their entitlement share of the deductible despite the damage only applying to three units. Vic

Dear Vic: Since last week’s column I have received over 100 emails demonstrating confusion or disagreement over the situation where the 3 strata lot owners are each left with their own losses, because the amount of a claim is below the deductible. This is a significantly misunderstood problem and exposure of liability in strata corporations. Almost every strata corporation has adopted or maintained the standard bylaw which defines an owner must maintain and repair their strata lot. Except for a claim where the amount exceeds the deductible and a claim is processed, it is the responsibility of each strata lot owner, to repair the damages to their own strata lot. This is a grim prospect for many strata lot owners, especially those who have not sufficiently insured their units for these types of losses, or where the deductible is now so high, they cannot obtain insurance coverage. If you apply the standard bylaws, the corporation does not have the authority to enter the strata lot to pay for the repairs. A strata corporation may adopt a bylaw where they will take responsibility for the repairs to a strata lot for damages in the event the amount is below a deductible, but that also assumes a number of risks for claims under different circumstances that may not be desirable or fair to the remaining owners. When a strata corporation is faced with a high deductible, the cause must be identified. If the causes are manageable, deal with them. If a building is experiencing continual claims for water escape because the piping is failing, move quickly to have a project for re-piping approved or if your strata corporation is not willing to approve a special levy or repairs file a claim with the Civil Resolution Tribunal to order the strata corporation to proceed with repairs, or in extreme case an application to the Supreme Court of BC for repairs or the appointment of an administrator. If the strata corporation have not met their obligations and neglected the building systems, resulting in uninsurable claims and repairs, the affected owners may have a claim against the corporation for their losses. I strongly recommend every owner, whether you are a resident or landlord, obtain home owner insurance to cover your personal liabilities, living out expenses, coverage for personal contents which includes appliances, betterments, and most important, sufficient insurance to cover your personal exposure. Try to cover the risk of a high deductible in the event you are responsible for a claim, or if the deductible is high and your strata lot is affected by an uninsurable claim.

Posted in News for Strata/Condo owners | Leave a comment

Insurance 101 for condo owners

Now you’ve bought the condo, what about insurance? First-time condo owners need to carefully consider the insurance they need – and what the strata corporation covers – to be adequately protected if there is a claim
Knowing what insurance to buy can be a challenge for condo owners, particularly first-timers who may be confused by what they need to insure and what the strata corporation’s policy covers.

A rule of thumb is that the strata corporation is responsible for insuring all common property while individual unit owners must buy their own insurance for personal property they bring into the unit or keep in a storage locker, such as furniture, appliances, clothing and jewelry. Owners should also buy personal liability insurance to cover claims that may arise from unintentional injury to other people or damage to their property either on the strata property or elsewhere.

It’s important to know that while the strata corporation’s policy will typically cover original fixtures and fittings such as floor coverings, cabinets and countertops, insuring upgrades such as new countertops, hardwood floors to replace carpet or any internal structural changes is the responsibility of the unit owner. This applies to not only improvements you might make, but also those made by previous owners.

Sarah Thompson, vice-president, marketing and real estate, HUB International Insurance Brokers, says condo owners should review the strata’s insurance policy, which is typically provided in the annual general meeting package or on request from the strata council or management company, to see what the strata is responsible for.

“It’s important to note the strata’s deductibles, as the unit owner may be charged back the deductible if they are found responsible for a loss that originates from their unit,” she says.

Thompson also advises owners to consult the Strata Property Act and their strata bylaws to determine what they are responsible for and when they could be charged back a strata insurance deductible.

She says strata bylaws may include provisions to charge back deductibles to individual owners whose action resulted in a claim under the strata corporation’s policy. A condo owner’s policy will usually cover this type of claim either in full or in part.

Thompson recommends all condo owners buy earthquake coverage and points out that less than 50 per cent have earthquake coverage. A simple calculation can show how much an owner could be liable for as their share of a strata’s earthquake deductible – and it’s an eye-opener.

For example, if a building’s replacement value is $50-million and the earthquake deductible is 10 per cent (i.e. $5-million) and there are 125 units, each owner could be liable for approximately $40,000.

While stratas can purchase an earthquake deductible buy-down policy to reduce the collective deductible to as low as three per cent, if it has not done so owners should purchase their own buy-down policies, says Thompson.

Consulting an insurance broker is probably the best way to ensure you have adequate insurance to avoid a financial shock if you need to make a claim, or if you are deemed liable for damage or injury originating in your unit.

The Condominium Home Owners Association of BC offers a checklist of key questions to ask your broker when buying condo insurance:

What is the limit of coverage provided to me for the improvements in my unit?
If my unit is uninhabitable due to an insured loss, what amount of coverage is provided for the additional living expenses I incur?
If the strata suffers a loss that originates from my unit, what amount of coverage does my policy provide if I am charged back the strata’s deductible? (Take a copy of the strata’s insurance coverage with you so your broker can see the strata’s policy deductibles.)
If there is damage in my unit, to original strata property (floors, ceilings, walls, but not improvements and betterments or personal property), and the damage falls below the strata corporation’s deductible, what amount of coverage does my policy provide to repair this damage?
What is my limit of coverage provided for assessments made necessary by the strata’s earthquake deductible?

Insurance 101 for condo owners, www.TerraNovaLandscapingBC.com.
Kathleen Freimond
Updated: September 6, 2019

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Who Pays Insurance Deductibles

Dear Tony: Our strata corporation is an older wood frame condo. In the past 3 years we have experienced a number of water claims on our insurance. Two claims this year were failures of pipes, and last year leaks were owner caused as a result of home repairs to a sink, overflowing bath tub and a self installed dishwasher. When our insurance renewed in July our premium increased by 55% and our deductible which was $10,000 has increased to $100,000! While we managed to recover the deductible cost from the owner caused claims, the accumulated effect has depleted our contingency funds. We have no idea how we will pay for another claim should one arise or if we could ever collect the deductible from an owner if they caused a claim. Our broker has been incredibly helpful in advising us, but the risk of another claim has everyone terrified and an owner recently lost a sale when the buyers discovered the amount of the deductible. Is it possible to demand owners obtain home owner insurance that covers a $100,000 claim? Trudy W.

Dear Trudy: Dramatic increases in insurance cost and increased deductibles are common in our current insurance market. There are a limited number of insurance companies who insure strata corporations and they are only prepared to assume a certain level of risk before the insurance product is no longer profitable and places everyone at an unmanageable risk. When your broker goes to the market, they act on your behalf and place your profile and risks with the insurance companies. The cost of the policy, deductibles and exemptions are imposed by the insurer. As buildings age, an insurance deductible of $100,000 is much more likely if your community has frequent claims, has not been renewing aging building systems or permitting activities that increase the risk. While it is not an overnight solution, communicate with your broker and determine what steps can be taken to reduce risk. Major building upgrades such as roofing replacement, building envelope upgrades and mechanical upgrades such as new piping will greatly reduce your risks. Likewise, permitted activities may also contribute to higher risks, such as, barbeques on balconies and gas patio heaters. In addition to the increase of deductibles and costs of policies you may also see an increase in the number of exemptions or exclusions in your policy. Buildings with a reported envelope failure may still obtain insurance; however, it is unlikely any envelope failure water claims will be covered.

Under the Strata Property Act, the strata corporation must insure for the assets of the strata corporation and fixtures built by the owner developer. Other than a Bareland strata where the homes on each lot are the insurance responsibility of each owner, the strata corporation must have insurance for the building structure and systems including the attached finishing (fixtures) when the building is complete. There is no requirement for owners to insure their personal property, improvements to a strata lot or personal risks. Even if an owner does purchase home owner or landlord insurance, there are limits to the amount of a deductible that may be paid on homeowner policies. These often limit out at $25,000. While higher amounts may be available, the cost increases comparatively and most owners refuse to pay the cost. Whenever there is a claim on a strata corporation policy, the deductible amount is a common expense of the strata corporation. When this occurs, it is up to the council to determine how they will pay for or recover that amount on behalf of the strata. If an owner is responsible for the claim, and the owner or their insurer voluntary agrees to pay for the deductible amount, the claim and repairs proceed. If the amount is a result of a common claim where no owner is responsible the strata corporation has two options to pay for the deductible. They may pay the amount from the contingency or operating funds if available, or the strata council, without requiring a special general meeting, may approve a special levy for the amount where every owner pays their share based on unit entitlement. The same formula used to calculate strata fees. In your strata corporation of 55 units, a $100,000 deductible will end up costing everyone between $1,820 and $2,300 based on unit size. This is at least manageable for owners without depleting the reserves and it permits each owner the opportunity to file a claim for their share of the deductible on their home owner insurance to pay the smaller amount. If an owner is responsible for the claim and they do not have insurance, cannot afford to pay the amount, or refuse to pay the amount, the strata corporation may file a claim with the Civil Resolution Tribunal to obtain a judgment for the amount. Remember the deductible on a strata policy is a common expense first and must be paid by the corporation. If your corporation does not have sufficient funds to pay the deductible, even though an owner may be responsible, you may have to impose a levy on the owners until the amount is collected, otherwise, the repairs and restoration may not commence.
There is one other negative impact of high deductibles. The strata insurance only covers damages to a strata lot if a claim is filed and the amount is above the deductible. For example, if several units are damaged and the claim total is only $75,000 against a $100,000 deductible, each strata lot owner will be responsible for the repairs to their owner units. I highly recommend all owners, landlords and tenants purchase insurance for their strata lot/condo. Bring a copy of your current strata policy to your broker to determine your risks such as deductible amounts, exemptions, and what insurance is available. The strata corporation does not insure your personal property, your personal liability, your betterments or personal appliances that are not attached to the strata lot. If you are required to move out of your unit while repairs are underway, confirm you have allowances for living expenses. During construction you still pay for your strata fees, your mortgage and taxes.

Tony Gioventu, Executive Director CHOA

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Chapter Nine……….

I watered the entrance to our green-belt last night. It was still damp this afternoon. Making the soil dance with invisible life, hidden in its own reality, under the fallen leaves and broken twigs.. The conversations, songs, and smells of the forest are so relaxing. Decaying plant matter and recently dried sticky exuded sap of the Hemlocks, Pines and White Alder, ~lightly scenting the warm breeze. The forest, If you watch, IT’s ALIVE… Breathing….. above and below. All around, the daily routines of Birds, insects, squirrels…and a cat?…How’d that get there? I’ve never seen it before. An older grey tabby seems to be hanging around our pet graveyard. Paying last respects perhaps? It must have traveled a long way through the forest. Cautiously it turned and ran under the livestock fence, down, down into the forest raveen. Following no trail as it disappeared into the thick underbrush.

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